Phorn Sotharoth
AUK
Summary
Dynamic Grocery Manager with proven expertise at JHC Fruit & Vege in inventory management and customer service. Spearheaded strategic merchandising initiatives that significantly boosted sales. Adept at fostering team collaboration and enhancing operational efficiency, ensuring a safe and organized environment while maintaining strong supplier relationships.
Overview
11
11
years of professional experience
Work History
Grocery Manager
JHC Fruit & Vege
02.2023 - Current
- ·Managed all aspects of daily department operations, including receiving, stocking, rotation, and merchandising across grocery, dairy, frozen, and general merchandise sections.
- Controlled inventory levels and placed orders with vendors and suppliers to ensure optimal stock, reducing out-of-stock item.
- Inspecting the areas in the store and resolve any issues that might arise
- Spearheaded strategic merchandising and display execution (endcaps, promotional areas, seasonal resets) to maximize product visibility and drive sale growth.
- Make predictions after analyzing income and sales data. Increase sales by conducting market research, identifying products that are in great demand, and making them available to customers who are likely to purchase them.
- Arranging unique promotions by visiting rival establishments to get information about products, styles, costs, and services; then, implementing specifics of helpful discoveries in the store to enhance the caliber of service provided. Make sure that the prices of things sold at the store are not higher than what is available outside by keeping an eye on market prices.
- Maintaining positive relationships with suppliers requires effective communication. Respond
customers’ questions about products and supervise the loading of products bough - Maintaining good hygiene by ensuring that the store is constantly cleaned
- Creating a safe atmosphere by implementing safety measures for the protection of
workers and customers, and handle emergencies promptly to prevent loss of lives
and properties. - Taking care of consumer problems so that the store may provide better service
Store Manager
Naga World
09.2019 - 01.2023
- Coach staff to have enough capacity for perform their jobs according to company policies and procedures
- Help HR recruit qualified staff to fulfil vacancy posts based on the human resource objectives
- Appraise subordinate qualifications for annual salary increment by raising compensation recommendations to HR department
- Check and advise on inventory and stock management such as purchase request and purchase orders on spare parts and materials, well as the ordering and monitoring of LPG and Diesel for daily operation of the Naga2 building
- Check and ensure that office area, storage area and floor space are well organized, adhering to storage design principles, and recommending improvements to ensure store office and warehouse safety along with OSHA and Fire-Safety guidelines
- Check and advise on inventory management such as PR or PO followed by Material Control System
- Contribute the development of annual budget and cost management consistent with the context of store operations
- Assign subordinates on the supports of engineering office, front office, and purchasing & receiving office with logistic document facilitation
- Check and prepare monthly reports of inventories, utilities, and month-end closing process for management
- Perform other tasks assigned by management
Store Supervisor
Naga World
08.2017 - 08.2019
- Accomplish warehouse human resource objectives via recruiting, assigning, coaching, counselings, and appraising job contributions, by recommending compensation actions, adhering to policies and procedures
- Maintain storage area by organizing floor space, adhering to storage design principles, and recommending improvements to ensure the warehouse safety
- Take charge of short and long-term supplies through maintaining and raising purchase requests by using Materials control System of spare parts for operation maintenance of exterior and interior facilities including power plants, mechanical & electrical pieces of equipment, HVAC chiller, Stove accessories, plumbing, and building structure
- Manage the inventories by conducting monthly physical counts, reconciling variances, and inputting data into the ICS system
- Ensure the development of annual budget and cost management consistent with the context of store operations
- Support engineering office, and purchasing & receiving office by facilitating logistic documents
- Perform other tasks assigned by Chief Engineer & Director Engineer
Shop Supervisor
Aeon Mall, Phnom Penh (Cambodia)
03.2015 - 07.2017
- Receiving and merchandising of products
- Promoting a good work environment to maintain employee morale and motivation
- To participate in day to day customer service alongside the sales assistants
- To support the store manager on a day basis
- To ensure that a nominated sales assistant is appointed as a deputy if needed
- To support the store manager in the effective communication of details for all new product ensuring the corrects sales information and demonstration technique is used and ongoing
- Ensure all staff dress and conduct meets required company standards including wearing of company approved jewellery combinations
- Ensure when appropriate all staff data-capture customer details for the in house data base
- All customer complaints are dealt with quickly and effectively or escalated to the store manager or Regional Sales Manager for resolution where necessary, promoting best practice in service excellence
- Ensure a high level of cleanliness and hygiene across all areas of the store
Casual Sales
Aeon Mall, Phnom Penh (Cambodia)
09.2014 - 02.2015
- Operating the cash till efficiently, ensuring that all moneys received are correctly are correctly registered
- To serve customers courteously and efficiently ensuring that the highest standards of customer service are met at all times
- Monitoring stock on shelves, filling to the required standard and assisting with stock counts
- Ensuring all stock is held in accordance with the Union's security and financial procedures
- Ensuring that all products and displays are maintained to the highest standards of customer and legal requirements
- To carry out cleaning of shelving and refrigeration units when required
- All other appropriate duties as and when required by the shop supervisors
Education
Bachelor of Science - Electrical Engineering
Preah Kossomak Polytechnic Institute
Russian Federation Blvd, Phnom Penh, Cambodia 09-2016
Bachelor of Science - Economic Science
The National University of Management
St. 96, Christopher Howes, Phnom Penh, Cambodia09-2013
Skills
- Inventory management
- Service and customer supports
- Supply chain management
- Facility management
- Leadership
- Project coordination
- Warranty claims
Timeline
Grocery Manager
JHC Fruit & Vege
02.2023 - Current
Store Manager
Naga World
09.2019 - 01.2023
Store Supervisor
Naga World
08.2017 - 08.2019
Shop Supervisor
Aeon Mall, Phnom Penh (Cambodia)
03.2015 - 07.2017
Casual Sales
Aeon Mall, Phnom Penh (Cambodia)
09.2014 - 02.2015
Bachelor of Science - Electrical Engineering
Preah Kossomak Polytechnic Institute
Bachelor of Science - Economic Science
The National University of Management