Thao Phuong Nguyen
Wellington,WGN
Summary
With experience earned from school and real work, I have built up teamwork skills, improved my communication ability learned to be sympathetic, and raised my willingness to help others at the workplace.
Besides, I have been working in the service area for nearly 5 years since my first day came to New Zealand. It gained myself top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. I became more sensing in understanding customers' needs and desires in order to build up the loyalty between clients with the business.
Administrative professional, well-versed in managing office functions and supporting executive teams. Proven ability to enhance operational efficiency and implement organizational best practices. Known for fostering collaboration and delivering consistent results. Skilled in calendar management, event planning, and stakeholder communication.
Overview
7
7
years of professional experience
Work History
General Secretary
TOP GROUP MANAGEMENT LIMITED
06.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Enhanced company-wide communication by distributing important information and timely updates.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Handled confidential information in professional manner.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Maintained personnel records and updated internal databases to support document management.
Sales Advisor
Airport
06.2024 - 04.2025
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Developed long-lasting client relationships by providing exceptional customer service.
- Responded to in-person and telephone requests for information about company offerings.
Customer Service Representative
Park Hyatt Hotel
02.2021 - 06.2023
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided information regarding charge accounts and loyalty programs.
- Recommended products to customers, thoroughly explaining details.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Receptionist
Regal Beauty And Therapist
02.2019 - 02.2021
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Scheduled and confirmed appointments and meetings for senior management team.
- Answered phone promptly and directed incoming calls to correct offices.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Responded to inquiries from callers seeking information.
- Received and routed business correspondence to correct departments and staff members.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Volunteer Coordinator
Tran Phu Highschool
07.2018 - 09.2018
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Supervised and promoted volunteers into permanent roles based on staff feedback.
- Recruited, interviewed and hired volunteers to fill positions in different areas.
- Worked with leadership staff and special committees to define volunteer mission and set standards.
- Evaluated strengths of team members and assessed vacancies to match volunteers with positions.
Education
Bachelor of Business Admin. - Business Management
Auckland University of Technology
Auckland, AUK08-2023
Diploma - Business Management
New Zealand School of Education
01.2020
Skills
- Organizational leadership
- Document preparation
- Meeting coordination
- Verbal and written communication
- Task prioritization
- File management
- Supply ordering
- Contract administration
- File systems management
- Schedule management
Skills
- Creative Problem Solving
- Time Management
- Patient and Empathetic
Timeline
Sales Advisor
Airport
06.2024 - 04.2025
General Secretary
TOP GROUP MANAGEMENT LIMITED
06.2023 - Current
Customer Service Representative
Park Hyatt Hotel
02.2021 - 06.2023
Receptionist
Regal Beauty And Therapist
02.2019 - 02.2021
Volunteer Coordinator
Tran Phu Highschool
07.2018 - 09.2018
Diploma - Business Management
New Zealand School of Education
Bachelor of Business Admin. - Business Management
Auckland University of Technology
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