Phynley Lloyd

Auckland,Cockle Bay

Summary

Experienced and licensed Bar Manager at Basalt in Howick, overseeing high-volume operations, staff training, and customer service excellence. Holds both LCQ and Manager’s Certificates, demonstrating a strong understanding of New Zealand's liquor licensing laws and responsible service practices. Currently pursuing a Bachelor’s degree in Criminology and Psychology at the University of Auckland, bringing strong interpersonal skills, critical thinking, and a people-focused approach to both hospitality and academic pursuits.

Overview

years of professional experience

Certification

Work History

Bar and Restaurant Manager

Basalt

06.2023 - Current

Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.

Education

Bachelor of Arts - Psychology And Criminology

University of Auckland

Auckland, NZ

10-2025

High School Diploma -

Sancta Maria College

Auckland, NZ

11-2022

Skills

Customer service and engagement
Reliability
Effective communication
Problem-solving abilities

Teamwork and collaboration
Adaptable
Point of sale (POS) system operation
Staff management