Pia Beach
Tauranga,BOP
Summary
Offering strong leadership and problem-solving abilities, combined with effective communication and team collaboration skills. Knowledgeable about managing daily operations and ensuring a smooth workflow. Ready to use and develop organisational, multitasking, and customer service skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Manager
Burgerfuel
Mount Maunganui, Tauranga
08.2022 - Current
- Optimised shift schedules to improve operational efficiency.Resolved customer complaints promptly to maintain high service standards.
- Coordinated with team members for seamless shift transitions.
- Ensured health and safety measures in line with company regulations.
- Improved team morale through effective communication.
- Improved workplace safety to reduce accidents and near-misses.
- Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
- Trained staff on product knowledge, resulted in better customer interactions..
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
- Logged daily activities and notable incidents during production shifts.
- Monitored supply levels to maintain proactive approach to handling shortages and maintaining manufacturing schedules.
- Operated cash registers accurately, ensuring proper handling of transactions.
- Prepared and packaged orders with precise presentation skills.
- Shared product knowledge to answer customer questions and make suggestions.
- Worked fast and accurately to meet customer needs and service goals.
- Checked completed orders for accuracy, quality and presentation.
- Established and maintained an organised working environment for team of up to 8.
Education
Some College (No Degree) -
Tauranga Girl's College
Tauranga, NZSkills
- Communication
- Strategic planning
- Sales forecasting
- Results-driven
- Attention to Detail
- Product knowledge
- Written and verbal communication
- Creative thinking
- Customer orientation
- KPI tracking
Certification
- NCEA level 2
- Full New Zealand Drivers License
Accomplishments
- Certificate in Media and communication studies 2022
- Overall Merit award from leadership camp in 2019
References
References available upon request.
Timeline
Shift Manager
Burgerfuel
08.2022 - Current
Some College (No Degree) -
Tauranga Girl's College
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