MARIA PIA GLODON MONTICO
Queenstown,OTA
Overview
10
10
years of professional experience
Work History
Bartender
Cowboy
04.2023 - 01.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
Housekeeping Supervisor
Hotel Cambridge
10.2022 - 04.2023
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Housekeeping Room Attendant
TANNECK HOTEL
02.2022 - 10.2022
- Upheld housekeeping standards by keeping space clean and free of hazards.
- Held daily meetings with front desk and housekeeping personnel to discuss arrivals, departures, special requests from guests and operational challenges.
- Helped with general light housekeeping and transportation arrangements.
- Accepted responsibility for maintenance and necessary housekeeping duties of classroom and common use areas.
Reservation Assistant
INTERAMERICANO HOTEL
10.2017 - 01.2022
- Enhanced customer satisfaction by efficiently handling reservation inquiries and bookings.
- Streamlined booking processes for increased accuracy and client satisfaction.
- Contributed to team performance by effectively collaborating with colleagues on reservations tasks.
- Assisted in the development of promotional strategies to drive sales and increase occupancy rates.
- Provided exceptional customer service, addressing client concerns and resolving issues promptly.
- Managed reservation systems to ensure accurate data entry and timely updates for room availability.
- Supported revenue management efforts by monitoring booking trends and adjusting pricing accordingly.
- Collaborated with front desk staff to ensure seamless guest experiences from reservation to checkout.
Receptionist
SOHO HOTEL
08.2013 - 10.2017
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
Course - Hotel Reservation Assistant
UBA
BUENOS AIRES03.2021
Course - Customer Service Training
UBA
BUENOS AIRES03.2020
COURSE - Cornell University - Hospitable Service
Cornell
NEW YORK, USA05.2017
Skills
- Project Coordination
- Bookkeeping
- Clerical Support
- Scheduling
- Administrative Support
- Technical Support
- Report Generation
- Paperwork Processing
- Information Security
- Data Collection
- Consultative Sales
- Health Codes Compliance
- Food Preparation
- Payment Processing
- Menu Memorization
- Basic Accounting
- Beverage Preparation
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Bartender
Cowboy
04.2023 - 01.2024
Housekeeping Supervisor
Hotel Cambridge
10.2022 - 04.2023
Housekeeping Room Attendant
TANNECK HOTEL
02.2022 - 10.2022
Reservation Assistant
INTERAMERICANO HOTEL
10.2017 - 01.2022
Receptionist
SOHO HOTEL
08.2013 - 10.2017
Course - Hotel Reservation Assistant
UBA
Course - Customer Service Training
UBA
COURSE - Cornell University - Hospitable Service
Cornell
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