Work Preference
Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Open To Work
Hi, I’m

Pia Smith

Haumoana,HKB
Pia Smith

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Senior Store ManagerLead BaristaWaitstaff

Work Type

Part TimeContract WorkGig WorkConsulting

Location Preference

On-SiteRemoteHybrid
Location: Haumoana, HKB, NZNapier City, HKBHastings, HKBTaradale, HKB
Open to relocation: No

Salary Range

$22/hr - $1000/hr

Important To Me

Work-life balanceCompany CultureFlexible work hoursPersonal development programs

Summary

Dynamic Senior Store Manager at Chicken Cave with a proven track record in inventory management and staff training. Expert in enhancing customer relations and operational efficiency, Successfully resolved conflicts and implemented cost-saving measures, driving a significant increase in customer satisfaction. Committed to fostering a productive team environment and achieving business goals.

Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.

Overview

24
years of professional experience
2001
years of post-secondary education

Work History

Chicken Cave
Fullham Gardens, Adelaide

Senior Store Manager
04.2011 - 10.2022

Job overview

  • Managed daily operations to ensure smooth store functioning.
  • Led team training programs to enhance staff performance and customer service.
  • Developed and implemented inventory management strategies for efficient stock control
  • Resolved customer complaints to maintain high satisfaction levels in-store.
  • Scheduled staff shifts to optimize coverage during peak hours and events.
  • Oversaw cash handling procedures to maintain accurate financial records.
  • Monitored store cleanliness and organization standards for a welcoming environment.
  • Analyzed financial data to identify trends in customer spending habits and develop strategies accordingly.
  • Resolved customer complaints in an efficient and professional manner.
  • Managed inventory control systems to ensure optimal stock levels at all times.
  • Provided guidance and support to employees on how best to handle difficult customers or situations.
  • Maintained accurate records of all daily transactions including sales receipts, discounts, returns.
  • Created weekly schedules to ensure adequate coverage of the store during operating hours.
  • Monitored stock levels and ordering of new merchandise as needed.
  • Ensured compliance with company policies and procedures regarding safety, security, cash handling.
  • Performed regular audits of store operations to identify areas for improvement.
  • Implemented cost-saving measures while maintaining high quality service standards.
  • Conducted regular meetings with team members to discuss progress towards goals.
  • Motivated and supervised staff to ensure productivity and customer satisfaction.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Mitigated business risks by working closely with staff members and assessing performance.

Sappho and Heath Cafe
Napier, Hawkes Bay

Lead Barista
06.2006 - 01.2010

Job overview

  • Managed daily operations of busy coffee shop during peak hours.
  • Trained and mentored new baristas on coffee preparation techniques.
  • Ensured compliance with health and safety standards in food preparation area.
  • Developed and maintained positive customer relationships through excellent service.
  • Created specialty beverage recipes to enhance the menu offerings.
  • Coordinated staff schedules to ensure adequate coverage during shifts.
  • Resolved customer complaints efficiently to maintain satisfaction levels.
  • Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
  • Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
  • Maintained accurate records of daily transactions, including cash register operations, sales and inventory levels.
  • Provided guidance to employees on proper safety protocols when handling food items or operating machinery.
  • Performed regular maintenance on coffee machines, grinder, espresso makers and other related equipment.
  • Supervised and trained baristas to ensure adherence to company policies and procedures.
  • Created engaging displays for promotional materials such as menus or flyers.
  • Memorized official and off-menu coffee and tea preparations.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Managed inventory levels by ordering products based on projected needs while maintaining cost-effective practices.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained calm demeanor during high-volume periods and special events.
  • Collected payments and provided accurate change.
  • Managed cash register and processed transactions with accuracy and integrity.
  • Coordinated with suppliers to ensure timely delivery of fresh coffee beans and other supplies.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
  • Sliced fruits, vegetables and meats for use in food service.

Te Awa Farm Winery
Maraekakaho, Hastings

Waitstaff
02.1999 - 08.2003

Job overview

  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Utilized various software and tools to streamline processes and optimize performance.

Education

Taradale High School
Taradale, Napier

University Overview

  • Excelled in English Studies, Art Study, and Social Sciences

University of South Australia
Adelaide City, Adelaide

Some College (No Degree) from Law/ Legal Studies

University Overview

  • Major: Criminal Law
  • Minor: Psychology

Skills

  • Inventory management
  • Cash handling
  • Staff Training
  • Problem solving
  • Effective communication
  • Conflict resolution
  • Time management
  • Store maintenance
  • Inventory control
  • Employee scheduling
  • Policies and procedures implementation
  • Operational efficiency
  • Facility management
  • Cost reduction
  • Customer relations
  • Professional demeanor
  • Excellent communication
  • Adaptability and flexibility
  • Product promotion
  • Adaptability
  • Business intelligence
  • Team leadership

Languages

English
First Language
French
Beginner (A1)
A1
Greek
Beginner (A1)
A1

References

References
References available upon request.

Timeline

Senior Store Manager
Chicken Cave
04.2011 - 10.2022
Lead Barista
Sappho and Heath Cafe
06.2006 - 01.2010
Waitstaff
Te Awa Farm Winery
02.1999 - 08.2003
Taradale High School
11.2000
University of South Australia
Some College (No Degree) from Law/ Legal Studies

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