Pierre Lapasset

CSA 1 - Check In Agent 11/2022 - Current

• Greet and assist passengers at check-in counters, boarding gates, and baggage claim areas.
• Provide passengers with flight information, boarding procedures, and airline policies.
• Offer assistance to passengers with special needs, including wheelchair support.
• Manage flight disruptions and address passenger queries with professionalism and courtesy.
• Ensure all procedures comply with security and safety protocols.

CSA 2 -Gate Agent 08/2023 - Current

• Managed SPHD assistance for boarding operations to enhance efficiency.
• Utilized Collab for boarding ATR, domestic jets, and Trans-Tasman flights.
• Assisted with boarding via ABC or Boarding Control App to streamline processes.
• Coordinated management of cabin bags, zero bag weights, and standby passengers.
• Addressed delays through effective communication with disruption teams and customer announcements.
• Handled challenging discussions with customers who failed to board.
• Collaborated with stakeholders including QAC, AVSEC, and Customs to ensure compliance.

CSA 3 - Ticketing Agent 07/2024 - Current

• Issued and reissued domestic and international tickets efficiently.
• Managed passengers who missed flights or failed to board promptly.
• Troubleshot non-associated tickets to resolve issues effectively.
• Collected cash and recorded transaction details in JAS log accurately.
• Created EMDs for other airlines, connections, and UMNR cases.
• Handled international disruptions using ARMOUR and liaised with PAXCO.
• Updated dangerous goods, border control, and AHN files systematically.

Tech Toa Squad 08/2024 - Current

Disrupt squad 03/2025 - Current

• Greeted customers courteously, assisting with check-in baggage at counters and kiosks.
• Handled transactions for delayed or canceled flights, new reservations, refunds, and lost luggage issues.
• Checked luggage for proper weight distribution according to aircraft specifications.
• Assisted cabin crew members in pre-flight preparation tasks such as stocking food and beverage items and cleaning cabins.
• Set up boarding procedures and verified identification to ensure timely departures.
• Assisted customers with ticketing, seating, and baggage handling requirements.
• Maintained logs of all departing flights including number of passengers boarded and any irregularities that occurred during the process.

• Delivered exceptional customer service by greeting and assisting customers and addressing inquiries and complaints.
• Maintained accurate records of purchases, sales, and requisitions to track inventory.
• Collaborated with company owners to develop strategies for increasing sales and expanding markets.
• Opened and closed cash registers, ensuring accurate cash handling and drawer balancing.
• Regularly counted and managed shop stock to maintain optimal inventory levels.

• Delivered polite and professional service to all customers.
• Ensured safe and efficient loading and unloading of lifts.
• Provided accurate, up-to-date information on products and prices to the public.
• Completed safety checks and administrative tasks within set timeframes while maintaining quality standards.
• Addressed complaints, compliments, and suggestions with empathy and assistance.
• Built effective relationships using clear communication and active listening skills.

• Delivered fun, friendly, and professional service to all customers.
• Ensured outstanding, safe educational experiences for students and adults on land and in water.
• Conducted thorough introductions to surf equipment and safety requirements for customer preparedness.
• Performed equipment inspections and executed preventive maintenance projects.
• Monitored weather and ocean conditions to make informed safety decisions for students and staff.

• Greeted all guests with positivity and professionalism during check-in and check-out processes.
• Managed bookings and reservations, ensuring accurate documentation of class-related paperwork.
• Addressed guest inquiries and requests via in-person interactions, phone calls, and emails.
• Computed guest billings, accurately posting room charges, house accounts, and surf lessons charges.
• Kept records of room availability and guest accounts, manually or using computers.