PINKY GEORGE
Auckland
Summary
Astute professional highly skilled in customer service, and relationship building. I am quick to become familiar with the latest technologies and industry developments while demonstrating a logical and analytical approach to solving complex problems and issues. I have a genuine enthusiasm to reach and exceed my targets and find motivation from working under pressure. I take pride in my work and always looking for opportunities to improve my performance.
Overview
8
8
years of professional experience
Work History
Administration Support
Solidity Financial Services
11.2024 - Current
- Answer and direct phone calls,emails and inquiries
- Respond to client and customer inquiries in a professional manner
- Inputting, updating, and maintaining accurate data in systems
- Maintaining and updating databases with accurate records
- Providing excellent customer service, addressing concerns, and escalating issues when necessary
- Responding to emails promptly, providing information,
- and resolving inquiries
DATA COLLECTION SPECIALIST
Statistics NZ
06.2023 - 11.2023
- Gathering data by conducting surveys
- Inbound and outbound customer service
- Accurately capture and record respondent information
- Tracking customer interactions and documenting them in Salesforce
- Escalating cases when required for further attention
- Worked for Household Labour Force Survey Supplement quarter, Business surveys and the Annual surveys.
CUSTOMER SERVICE REPRESENTATIVE
Statistics NZ
02.2023 - 05.2023
- Inbound customer service for census field staff
- Keeping records of customer interactions and complaints in Salesforce
- Resolving issues and troubleshooting technical problems
- Escalating cases when required for further attention.
Customer Service Administrator
Grand Bazaar Ltd
01.2017 - 01.2023
- Researched issues with shipments, product damage and incorrect product amounts
- Supervise and guide staff towards maximum performance
- Processing orders, applications, quotes and requests
- Keeping records of customer interactions, transactions, comments and complaints
- Providing feedback on the efficiency of the customer service process
- Inbound and outbound customer service and coordination
- Liaising with suppliers.
Education
Post Graduate Diploma in Information Technology -
Whitireia Community Polytechnic
Auckland, NZ12.2015
Bachelor of Computer Applications -
Periyar University
05.2012
Skills
- Analytical
- Adaptability
- Interpersonal
- Self Motivated
- Attention to detail even under pressure
- Multitasking
- Microsoft office tools (Word, Excel, PowerPoint, Outlook)
- Organized
- Time Management
- Innovative
- Team Player
Timeline
Administration Support
Solidity Financial Services
11.2024 - Current
DATA COLLECTION SPECIALIST
Statistics NZ
06.2023 - 11.2023
CUSTOMER SERVICE REPRESENTATIVE
Statistics NZ
02.2023 - 05.2023
Customer Service Administrator
Grand Bazaar Ltd
01.2017 - 01.2023
Bachelor of Computer Applications -
Periyar University
Post Graduate Diploma in Information Technology -
Whitireia Community Polytechnic
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