PIOUS RAJ STANLEY
Avenal,New Zealand
Summary
Dynamic Senior Operational Head at Ace Travel Maldives with a proven track record in optimizing service delivery and enhancing guest satisfaction. Skilled in contracting and negotiations, I excel in team collaboration and problem-solving, driving operational excellence and fostering strategic partnerships to elevate tourism experiences.
Overview
9
9
years of professional experience
Work History
Senior Operational Head
Ace Travel Maldives
12.2019 - 12.2024
- Led daily operations, ensuring seamless service and guest satisfaction
- Managed contracting, negotiations, and supplier relations to optimize offerings
- Oversaw system management, rate implementation, and inventory controls
Tour Executive
Aitken Spence Travels, Sri Lanka
12.2017 - 12.2019
- Coordinated travel itineraries and ensured smooth client experiences
- Assisted in marketing strategies to promote tourism packages
Executive – MICE & Contracting
Spice Land Holidays, Sri Lanka
06.2016 - 10.2017
- Managed Meetings, Incentives, Conferences, and Events (MICE) operations
- Negotiated supplier contracts and developed strategic partnerships
Front Office Trainee
Hotel Trinco Blu by Cinnamon, Sri Lanka
10.2015 - 05.2016
- Assisted with guest check-in/check-out and front desk operations
- Provided exceptional customer service, ensuring a positive guest experience
Education
B.Sc. (Hons) - Hospitality Management
Lincoln University College
MalaysiaHigher National Diploma - Tourism & Hospitality Management
SLIATE
Sri LankaDiploma - Airline Fares, E-Ticketing & Airport Operations
International Airline Ticketing Academy
Sri LankaSkills
- Hospitality and Tourism Management
- Operational Leadership
- Contracting and Rate Implementation
- Customer Service Excellence
- Team Collaboration & Training
- Time management and adaptability
- Business trend awareness
- Data analysis
- Problem solving
- Improve performance
Affiliations
Inline skating is not only a passion but also a significant part of my personal and professional life, where I continuously strive to refine my skills and inspire others to embrace the sport
Languages
Tamil
Native/ Bilingual
French
Elementary
Accomplishments
I founded Wolf Squad, an inline skating community, where I trained over 100 individuals, and earned recognition as Coach Lonewolf I am now bringing the same passion and spirit to Invercargill, aiming to grow the sport and establish a vibrant inline skating community under the name WolfSquad Invercargill
Timeline
Senior Operational Head
Ace Travel Maldives
12.2019 - 12.2024
Tour Executive
Aitken Spence Travels, Sri Lanka
12.2017 - 12.2019
Executive – MICE & Contracting
Spice Land Holidays, Sri Lanka
06.2016 - 10.2017
Front Office Trainee
Hotel Trinco Blu by Cinnamon, Sri Lanka
10.2015 - 05.2016
B.Sc. (Hons) - Hospitality Management
Lincoln University College
Higher National Diploma - Tourism & Hospitality Management
SLIATE
Diploma - Airline Fares, E-Ticketing & Airport Operations
International Airline Ticketing Academy
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