Pipirangi Verushka Helen Tobia
2/30 Orchard Street, Avondale,Auckland
Summary
I consider myself to be a responsible and motivated individual that works well within a team environment or alone. I perform well under pressure using my experiences and initiative to achieve my goals and any tasks at hand. I am an outgoing person who can relate and communicate well to people from different backgrounds and of all ages. I consider myself to be optimistic who believes that my interpersonal skills and friendliness attributes helps me to thrive in all social situations. My passion is to engage in a career path where I can utilise my experiences to benefit the company and allow myself to develop skills but importantly impact the life of others positively.
Overview
18
18
years of professional experience
Work History
Case Manager
Work And Income
01.2017 - Current
- Manage clients income support needs and enquiries.
- Ensure provision of full entitlement to income support within legislative rules.
- Support clients to sign up to MyMSD and My Account and promote online services.
- In consultation with Work Brokers and Program Co-ordinator, refer clients to suitable vacancies.
- Engaging with clients in complexed situations to help resolve them as well as educating them on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information to support clients so they don't fall into hardship.
Bike Postie
NZ Post
12.2015 - 01.2017
- Improved customer satisfaction by providing timely and efficient delivery services.
- Sort and deliver mail, parcels and other goods.
- Demonstrated knowledge of local streets and neighbourhood's for expedited deliveries without compromising safety standards and working under pressure to achieve daily targets.
- Maintained a high level of physical fitness and healthy well being to ensure the ability to ride for extended periods of time, resulting in more deliveries per shift.
- Navigated diverse terrain and weather conditions, demonstrating adaptability and commitment to job responsibilities.
- Developed strong communication abilities with customers, fostering positive relationships and repeat business.
Physical Education Teacher's Aid
St Marys Primary
10.2014 - 10.2015
- Taught physical education classes covering exercise strategies, coaching different sports, and safety.
- Supported students in developing social and interpersonal skills through structured activities and positive reinforcement techniques.
- Encouraged students to set and achieve fitness goals to develop sense of accomplishment as well as organizational skills.
- Led exercises and physical activities to engage students and develop physical skills and demonstrate healthy well being.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Sales Representative
Puma
02.2008 - 08.2008
- Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
- Handling cash and managing efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Communicating and working with staff on daily duties and product knowledge and services that the company has to offer.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Sales Representative
Converse
11.2007 - 01.2008
- Greeted customers and helped with product questions, selections, and purchases.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Assistant Store Manager
Jacqui-E
03.2006 - 11.2007
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base and building a rapport through personalized interactions, increasing repeat business in-store visits.
- Created and maintained safe and secure work environments for employees.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Assisted in recruiting, hiring and training of team members.
Skills
- Case Management
- Problem-Solving
- Organization and Multitasking
- Decision-Making
- Positive Attitude
- Email and Telephone Etiquette
- Emotional awareness
- Individualized counseling
- Social Work
References:
Tioata Mauigoa
Service Centre Manager
New Lynn Service Centre
5-9 Hugh Brown Drive, New Lynn
Auckland
Ph: 09-917-6738
Mob: 029-2006511
Email: tioata.mauigoa001@msd.govt.nz
Paul Hazlewood
Assistant Service Centre Manager
New Lynn Service Centre
5-9 Hugh Brown Drive, New Lynn
Ph: 09-917-6700
Email: paul.hazlewood001@msd.govt.nz
Michelle Jadoo
Principal
St Mary's Primary
2136 Great North Road, Avondale
Ph: 828-5599
Mob: 021-145755
Timeline
Case Manager
Work And Income
01.2017 - Current
Bike Postie
NZ Post
12.2015 - 01.2017
Physical Education Teacher's Aid
St Marys Primary
10.2014 - 10.2015
Sales Representative
Puma
02.2008 - 08.2008
Sales Representative
Converse
11.2007 - 01.2008
Assistant Store Manager
Jacqui-E
03.2006 - 11.2007
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