Summary
Overview
Work History
Education
Skills
Trustee Positions
Timeline

Pippins Hamiora

Summary

Accomplished Catering & Events Manager and Executive Officer at Te Taumata O Ngati Whakaue, adept in strategic planning and operations management. Excelled in enhancing customer relationships and achieving significant cost reductions. Demonstrated expertise in staff training and development, alongside fostering cross-functional teamwork. Proven track record of driving business success through decisive leadership and financial management.

Overview

8
8
years of professional experience

Work History

Catering & Events Manager

Self Employed
02.2016 - Current
  • Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
  • Conducted post-event evaluations to identify areas of improvement and implement necessary changes.
  • Maintained excellent food quality standards by creating menus tailored to specific client requirements.
  • Streamlined event management processes for increased efficiency and improved customer experiences.
  • Coordinated logistics for seamless event execution, including venue selection, setup, teardown, and transportation of materials.
  • Developed strong relationships with vendors, resulting in cost savings and reliable services.
  • Successfully managed multiple simultaneous events without compromising quality or exceeding budget constraints.
  • Increased repeat business from satisfied customers due to exceptional service delivery during events.
  • Addressed any client concerns promptly leading to positive feedback from satisfied clients.
  • Achieved consistent on-time delivery of catering orders by implementing efficient scheduling systems.
  • Liaised with clients to determine exact event requirements.
  • Coordinated with kitchen or catering staff on delivery, timing and service style of food.
  • Searched and negotiated suitable venues per setup requirements and budget constraints.
  • Delivered prompt payment for event vendors, venues, staff and transportation providers.
  • Oversaw preparation and management of event budgets to deliver at or below projected costs.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Executive Officer

Te Taumata O Ngati Whakaue
02.2018 - 10.2022
  • Oversaw risk management strategies, mitigating potential threats to the organization''s stability and reputation.
  • Established strong relationships with key stakeholders to enhance collaboration and drive business success.
  • Led organizational restructuring efforts, optimizing resource allocation and improving overall productivity.
  • Handled administrative management, personnel issues and supply requirements for unit.
  • Negotiated favourable contracts with key partners, resulting in significant long-term benefits for the organization.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Improved employee satisfaction by implementing comprehensive professional development programs.
  • Achieved significant cost reductions through careful analysis of expenditures and identification of areas for improvement.
  • Monitored unit training and training schedules.
  • Collaborated with back-office team members to facilitate seamless business execution.
  • Conducted regular meetings with team to discuss issues, concerns and updates.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Interviewed, recruited and trained new onboarding candidates.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.

Education

National Certificate Maori Mental Health Care

Rapa Ki Rua , Tamahere, NZ
12.2012

Diploma of Matauranga Maori - Education

Te Wananga O Raukawa, Otaki
02.2005

Skills

  • Staff Management
  • Strategic Planning
  • Operations Management
  • Project Management
  • Cross-Functional Teamwork
  • Staff Training and Development
  • Customer Relationship Management (CRM)
  • Performance Management
  • Staff Development
  • Budget Control
  • Key Performance Indicators
  • Financial Management
  • Expense Tracking
  • Teamwork and Collaboration
  • Decision-Making

Trustee Positions

Te Ranga Ahu Whenua Trust - Co-Chair


Patricia Poate Whanau Trust - Trustee

Te Konui Manga Bruce Whanau Trust - Trustee


Sergeant Haane Manahi WW2 Taonga - Trustee

Te Rauawa Manahi Te Arawa Whakapapa Collection - Trustee

Timeline

Executive Officer - Te Taumata O Ngati Whakaue
02.2018 - 10.2022
Catering & Events Manager - Self Employed
02.2016 - Current
Rapa Ki Rua - , National Certificate Maori Mental Health Care
Te Wananga O Raukawa - Diploma of Matauranga Maori, Education

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Pippins Hamiora