Pisila Mafi
Northcote
Summary
Versatile professional with a proven track record in resource planning and clear communication, demonstrated at Care On Call Home Healthcare. Excelled in roles requiring the execution of complex media campaigns and strategic client relationship management. Achieved substantial growth through innovative advertising expertise and effective team collaboration, showcasing a blend of hard and soft skills vital for dynamic business environments.
Overview
17
17
years of professional experience
Work History
After Hours Care Coordinator
Care On Call Home Healthcare
08.2023 - Current
- Client and Staff support: Addressing inquiries and concerns from clients and healthcare staff during after-hours periods, ensuring timely and effective communication
- Scheduling and Rostering: managing the schedules of healthcare staff to ensure clients receive proper care.
- Crisis management: handling emergencies or unexpected situations that may arise after hours providing solutions or escalating issues as necessary to maintain quality care.
- Communication: Serving as a primary point of contact between clients and caregivers.
Media Director
Kingdom Media Ltd
02.2022 - 05.2023
- Managed media campaigns and schedules from inception to completion.
- Drove consistent, above-benchmark campaign results by producing viral video content and directly engaging with social media users.
- Researched and analyzed media data to identify trends and opportunities for clients.
- Pitched services to potential clients and contacted clients to discuss projects.
- Provided vision and strategy for overall financial health of media company.
- Developed program strategies and trends analyses for clients.
- Translated conceptual strategies into concrete tasks and delegated assignments to appropriate members of sales team.
- Trained and mentored newly hired employees to provide better grasp of job responsibilities and expectations.
- Wrote strong advertising copy for use in email blasts, social media posts and online ads.
- Created promotions campaigns that drove strategic initiatives and raised awareness of new products.
- Developed and implemented advertising strategies to drive substantial growth.
- Worked closely with executive team to outline company goals and transfer goals to account holders.
- Gathered and evaluated promotional data to improve future planning.
- Collaborated with marketing staff to develop strategic advertising plans focused on specific customer or market areas.
- Negotiated contracts and fees with media professionals to secure pricing.
- Developed attractive and engaging print and digital ads.
- Led Weekly meetings to address issues and deliver recommendations for effective resolution.
Money Transfer Agent
Rowena Financial Services
08.2017 - 08.2019
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Supplied tellers with coin and currency.
- Verified amounts and integrity of every check or funds transfer.
- Processed 30 transactions per day and handled money transfers, deposits and withdrawals.
- Built positive and productive customer connections to drive consistent sales.
- Discussed client financial options to keep customers informed regarding transactions.
- Developed and maintained relationships with customers and assisted in generating sales opportunities.
Accounts Officer
Molisi Tonga Ltd
02.2008 - 07.2016
- Handled accounts payable and receivable operations for business with $90,000 in yearly revenue.
- Deposited vendor payments and adjusted accounts to reflect changing balances.
- Managed payroll processing and changes for 25 employees.
- Contributed to improvements in procedures and operations.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Received and recorded cash, checks and transfers.
- Prepared and processed payrolls.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Reconciled computer reports with manually maintained ledgers.
Education
No Degree - Bachelor of Social Work With Honors
University of Canterbury
Christchurch, New Zealand, NZ01-2027
Diploma of Social Work Studies - Social Work & Counselling
Tonga Tertiary Institute
09.2023
High School Diploma -
Southland Girls' High School
12.2007
Skills
- Resource Planning
- Project Management
- Media Activity Execution
- Community Management
- Social Media Skills
- Team Collaboration
- Event Planning
- Industry Knowledge
- Advertising Expertise
- Clear communication
- Active listening
- Verbal and written communication
- Client relationship management
Education and Training
other,other
Timeline
After Hours Care Coordinator
Care On Call Home Healthcare
08.2023 - Current
Media Director
Kingdom Media Ltd
02.2022 - 05.2023
Money Transfer Agent
Rowena Financial Services
08.2017 - 08.2019
Accounts Officer
Molisi Tonga Ltd
02.2008 - 07.2016
High School Diploma -
Southland Girls' High School
No Degree - Bachelor of Social Work With Honors
University of Canterbury
Diploma of Social Work Studies - Social Work & Counselling
Tonga Tertiary Institute
Similar Profiles
Bronwyn D McKenzieBronwyn D McKenzie
Support Worker at Care On Call Home HealthcareSupport Worker at Care On Call Home Healthcare
VIFIN KUNJACHANVIFIN KUNJACHAN
Counsellor ,patient Care Coordinator at Call Health Home Care Services,Ovo Healthcare,Max Home CareCounsellor ,patient Care Coordinator at Call Health Home Care Services,Ovo Healthcare,Max Home Care
SHYBA B RSHYBA B R
Operations Coordinator at One Call Doctor Home Healthcare CentreOperations Coordinator at One Call Doctor Home Healthcare Centre