Piya Lealiiee Mariner
Nawton,Hamilton
Summary
Highly motivated and responsible customer service professional with 3+ years of experience. I Poses excellent communication and problem-solving skills, and a positive attitude that helps me to find solutions to even the most challenging issues. Seeking a challenging role in a dynamic organization where I can continue to grow and develop my skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
SALES ASSOCIATE
Glassons
Christchurch, Canterbury
05.2023 - Current
- Greeted customers, Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Encouraged customers to make additional purchases and suggested relevant items
- Met merchandising standards by keeping store stocked and products faced.
PASSENGER SERVICE AGENT
PlaneBiz
Christchurch, Canterbury
08.2022 - 02.2023
- Operated weight scale for customer baggage, collecting excess weight fees when necessary
- Coordinated with ground crew personnel to ensure safe takeoffs and landings of aircrafts at various airports around the world
- Assisted unaccompanied minors according to airport procedures to facilitate child safety
- Verified travel documents and tickets, providing passenger boarding passes once completed
- Followed all safety and security procedures to reduce risks
- Handled customer complaints in a professional and courteous manner
- Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns.
CABIN CREW TRAINING
Jetstar Airways
12.2022 - 11.2022
- My experience with Jetstar was nothing short of exceptional
- From the moment I arrived at the airport to the conclusion of my cabin crew training, I was impressed by the level of professionalism, expertise, and dedication demonstrated by all of the Jetstar staff
- The training I received was thorough and comprehensive, providing me with the knowledge and skills needed to ensure the safety of passengers and crew members
- I was particularly impressed by the attention to detail and emphasis on safety throughout the training
- Jetstar's commitment to providing high-quality service was evident in every aspect of my experience, and I am grateful for the opportunity to have trained with such a reputable airline.
FOH
Khmer Ankor
Christchurch, Canterbury
03.2022 - 06.2022
- Greeted customers, Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Encouraged customers to make additional purchases and suggested relevant items
- Educated customers on menu items, product ingredients and nutritional values.
Education
TRAVEL AND INDUSTRIES LEVEL 3 & 4 IN TRAVEL AND TOURISM -
New Zealand School of Tourism
09.2022
HIGH SCHOOL DIPLOMA -
Southern Cross Campus
Skills
- Time Management
- Excellent People Skills
- Verbal and Written Communication
- Food and Beverage Service
- Critical Thinking
- Upselling
Certification
- Go Rentals Specialist Certificate
- Callista Specialist Certificate
- New Zealand Certificate of tourism
- First Aid Certificate
Cabin Crew Training Experience
Jetstar Airways, 12/06/22, 11/11/22, My experience with Jetstar was nothing short of exceptional. From the moment I arrived at the airport to the conclusion of my cabin crew training, I was impressed by the level of professionalism, expertise, and dedication demonstrated by all of the Jetstar staff. The training I received was thorough and comprehensive, providing me with the knowledge and skills needed to ensure the safety of passengers and crew members. I was particularly impressed by the attention to detail and emphasis on safety throughout the training. Jetstar's commitment to providing high-quality service was evident in every aspect of my experience, and I am grateful for the opportunity to have trained with such a reputable airline.
Languages
- Samoan
- Bilingual
References
- Surrender Singh, Restaurant Manager Manager, (027) 578-2855, Colombo.st@kfc.co.nz
- Angela Larkins, Branch Manager Manager, (027) 296-6029, gls42@glassons.co.nz
- Nisi Lilo, Cabin Manager Past Trainer, (021) 197-8405, Nisi.lilo@jetstar.com
- Kimberely Zabala, Passenger Service Agent Co Worker, zabala04@yahoo.com
Timeline
SALES ASSOCIATE
Glassons
05.2023 - Current
CABIN CREW TRAINING
Jetstar Airways
12.2022 - 11.2022
PASSENGER SERVICE AGENT
PlaneBiz
08.2022 - 02.2023
FOH
Khmer Ankor
03.2022 - 06.2022
TRAVEL AND INDUSTRIES LEVEL 3 & 4 IN TRAVEL AND TOURISM -
New Zealand School of Tourism
HIGH SCHOOL DIPLOMA -
Southern Cross Campus
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