Zena-leigh Poimafiti Maika
Auckland,New Zealand
Summary
Customer-oriented retail expert with a track record of delivering exceptional service and building rapport with clients. Strong team player recognized for a proactive approach and dedication to high operational standards. Skilled in motivating teams to meet and exceed sales targets while promoting a positive workplace culture. Focused on driving business success through effective communication and collaboration. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Supervisor | Department manager
Jd Sports Nz
01.2022 - Current
- Stock replenishment and maintaining strong shop floor standards.
- Sale set-ups and execution are in line with company guidelines.
- KPI-driven performance (conversion, ATV, UPT, add-ons).
- Team leadership and floor management to ensure smooth daily operations.
- Visual merchandising experience, with a strong eye for presentation.
- Opening and closing procedures, including security and cash controls.
- Administrative tasks and daily reporting.
- Cash handling, POS operations, and banking.
- Strong knowledge of current fashion and sneaker trends.
- More leadership-focused (for supervisor, manager roles)
- Strong time management skills to prioritize tasks in a fast-paced retail environment.
- Efficiently managing time to balance customer service, stock replenishment, and admin duties.
- Supervised daily store operations, ensuring compliance with company policies.
- Trained and mentored team members on product knowledge and customer service.
Sales Assistant
Novo Shoes
Auckland
01.2020 - Current
- Restocked shelves
- Changed sale signage and merchandised shoes in attractive displays
- Answered questions about current promotions and resolved issues according to store policies.
- Provided every customer with comprehensive assistance upon entering the store through merchandise selection and completion of purchases.
- Answered incoming telephone calls to provide information about products, store hours, policies and promotions.
- Received and processed product returns.
- Accepted and completed cash, cheque and credit card payments.
- Built and maintained effective relationships with peers and management to drive team success toward common sales, service and operational goals.
Customer service cashier
Spotless academy
Auckland
08.2019 - Current
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Answered questions about current promotions and resolved issues according to store policies.
- Assisted customers upon entering the store
- Answered calls to provide information about products, services, store hours, policies and promotions.
- Received and processed product returns.
- Accepted and completed cash, cheque and credit card payments.
Sales Assistant
H&M
New market, Auckland
08.2021 - 07.2022
- Managed inventory levels and organized stock for efficient sales operations.
- Processed transactions accurately using point-of-sale systems.
- Provided product knowledge to customers, helping them make informed choices.
- Collaborated with the sales team to enhance product displays and promotions.
- Handled customer inquiries and resolved issues promptly and professionally.
- Maintained a clean and welcoming store environment for shoppers.
- Supported training of new staff on customer service standards and sales techniques.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers with returns, exchanges and refunds.
- Accepted and completed cash, check and credit card payments.
Sales assistant
Warehouse
Auckland
02.2019 - 05.2019
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Answered questions about current promotions and resolved issues according to store policies.
- (Work experience)
Education
Ncea lvl 2 -
Aorere College
Papatoetoe, Auckland12.2019
Ncea lvl 1 -
Aorere College
Papatoetoe, Auckland12.2018
Skills
- Opening and closing procedures
- Retail sales and budgets
- Dealing with customer inquiries
- Stock management
- Excellent communication skills
- High standard of personal presentation
- Ability to work well within a team
- Confident
- Good customer service
- cash management experience
- Physically fit
- Self-motivated
- Visual merchandising
- Team leadership
- KPI management
- Point-of-sale operations
- Product knowledge
- Team building
References
Cullum Brown, Assistant Store Manager, +64 27 379 1544
Personal Information
Hobbies: Performing multi-cultural dances at events (Anuanua dance group), Polyfest, Quality time with family, Cultural events, Interest in makeup and fashion
Timeline
Supervisor | Department manager
Jd Sports Nz
01.2022 - Current
Sales Assistant
H&M
08.2021 - 07.2022
Sales Assistant
Novo Shoes
01.2020 - Current
Customer service cashier
Spotless academy
08.2019 - Current
Sales assistant
Warehouse
02.2019 - 05.2019
Ncea lvl 2 -
Aorere College
Ncea lvl 1 -
Aorere College