Poiva Apolinalio Tilialo
Auckland
Summary
Talofa Lava,
I am a highly motivated employee with over 4 years experience, a Team player knowledgeable about dining operations and beverages services. Always willing to go above and beyond to serve guests quickly and exceed expectations. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization brand. Ready to help the team achieve company goals.
Thank you.
Overview
5
5
years of professional experience
Work History
Restaurant Supervisor
Heartland Hotels
03.2023 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
Inventory
SAECOWilson
05.2022 - 01.2023
- Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.
- Maintained equipment and inventory records.
- Maintained supplies inventory by frequently checking stock to determine inventory levels and placing and expediting orders for needed supplies.
- Oversaw warehouse crew stocking inventory and preparing loads.
Warehouse Storeperson
Cardinal Logistics
09.2021 - 04.2022
- Collaborated with team members to achieve daily goals, promoting a positive work environment through open communication and teamwork.
- Maintained clean, organized warehouse spaces, enabling efficient movement of goods and reducing risk of accidents or damage to products.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Ensured timely, accurate order fulfillment by closely monitoring stock levels and replenishing as necessary.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
Food and Beverage Attendant
Eden Park Catering
11.2020 - 07.2021
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
Kitchen Staff Member
McDonald's
02.2020 - 07.2020
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
Education
High School Diploma -
One Tree Hill College
Penrose, NZ07.2022
Skills
Customer Service
Team Coordination
Hospitality
Staff Training
Service Quality
Team Management
Health and safety standards
Cash Handling
Greeting and Seating Guests
Time management
Respectful
Team player
Timeline
Restaurant Supervisor
Heartland Hotels
03.2023 - Current
Inventory
SAECOWilson
05.2022 - 01.2023
Warehouse Storeperson
Cardinal Logistics
09.2021 - 04.2022
Food and Beverage Attendant
Eden Park Catering
11.2020 - 07.2021
Kitchen Staff Member
McDonald's
02.2020 - 07.2020
High School Diploma -
One Tree Hill College
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