Pollyanne Tuahine
Whangarei
Summary
Technologically-savvy, with proven customer service, time management and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender/FOH Team Member
Astro Boy
, Whangarei
06.2023 - 04.2024
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Developed good working relationships with fellow employees through effective communication.
- Prepared cocktails from menu and classics
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Assisted with seating guests, taking reservations, talking to customers on the phone
- Designed new and fun cocktails to special
Chef De Partie/Assistant Sous Chef/FOH Team Member
Craft And Social
, Hastings
08.2022 - 06.2023
- Maintained accurate records of stock levels, ordering new ingredients when needed.
- Assisted with menu planning activities by suggesting creative ideas for dishes based on seasonal ingredients.
- Assisted with the training of new employees in proper techniques for food preparation, presentation, sanitation, safety procedures.
- Worked closely with other chefs to coordinate meal preparation activities during busy shifts.
- Prepped foods for dishes, including roasted, sautéed, fried and baked items.
- Managed food usage with proper stock rotation to prevent spoilage.
- Plated completed foods paying special attention to overall presentation and necessary garnishes.
- Operated industrial mixers and other food processing machinery to support kitchen operations.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
Bartender Supervisor
Turks Bar
, Havelock North
05.2021 - 09.2022
- Trained new bartenders on proper alcohol handling techniques and customer service etiquette.
- Monitored daily sales transactions to ensure accuracy.
- Assisted in resolving customer complaints or issues quickly and courteously.
- Ensured that all customers were properly ID'd before being served alcoholic beverages.
- Oversaw the opening and closing procedures including counting money drawers and preparing bank deposits.
- Supervised day-to-day operations of the bar area ensuring compliance with health codes and sanitation standards.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Oversaw food preparation, production and presentation according to quality standards.
- Gaming experience
- Verified winnings, payouts and jackpots accurately and in a timely fashion.
Butcher
AFFCO
, Wairoa
01.2021 - 05.2021
- Cleaned and sanitized meat processing equipment, tools, and work areas.
- Trimmed fat from cuts of meat in preparation for further processing or sale.
- Inspected meat products to identify defects and remove deficient products from line.
- Maintained equipment
- complied with food safety,hygiene and sanitation regulations for safe food preperation
Front of House Staff Member/Coffee Barista
The Bach Cafe
, Napier
10.2020 - 12.2020
- Processed customer payments accurately and efficiently.
- Provided exceptional customer service to ensure satisfaction.
- Informed customers of daily specials and promotions available at the restaurant.
- Handled cash register transactions
- Completed opening and closing duties such as cleaning the store before leaving each day.
- Worked with managers to report and resolve customer issues or concerns.
- Prepared hot and cold drinks according to customer specifications.
- Served and cleared tables
Sous Chef/Assistant Bartender
Mamacitas Napier
, Napier/Havelock North
03.2020 - 12.2020
- Ensured food preparation and presentation met high standards of quality and sanitation.
- Monitored inventory levels to ensure adequate supplies on hand.
- Trained new hires in proper cooking techniques and recipes.
- Created a positive work environment by encouraging teamwork among staff members.
- Plated food according to restaurant artistic guidelines to promote attractive presentation.
- Prepared workstations with ingredients and tools to increase efficiency.
- Ensured compliance with health and safety regulations in all areas of service.
- Monitored guests' alcohol consumption levels in order to ensure responsible service standards were being met.
Store Team Member
New World
Hawkes Bay, Wairoa
07.2017 - 11.2018
- Assisted in stocking shelves with merchandise.
- Organized and maintained store displays.
- Provided product knowledge to customers and answered inquiries.
- Tracked stock levels on a daily basis to ensure sufficient supply of products for sale.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
NZ Certificate in Cookery Lvl 4
Eastern Institute Of Technology
Napier City, NZ11-2022
NZ Certificate in Food And Beverage Lvl 3 & 4
Eastern Intitute Of Technology
Napier City, NZ11-2020
Secondary Education
Wairoa College
Wairoa, NZ01-2019
Skills
- Food Preparation
- Food safety knowledge
- First Aid Training
- Safe alcohol service
- Cash Handling
- Customer Service
- POS Systems
- Time Management
- Excellent Communication
- Staff Supervision
Certification
- Current Managers Certificate
- LCQ
- First Aid
- NCEA Lvl 4 cookery
- NCEA Lvl 4 Food & Beverage
Timeline
Bartender/FOH Team Member
Astro Boy
06.2023 - 04.2024
Chef De Partie/Assistant Sous Chef/FOH Team Member
Craft And Social
08.2022 - 06.2023
Bartender Supervisor
Turks Bar
05.2021 - 09.2022
Butcher
AFFCO
01.2021 - 05.2021
Front of House Staff Member/Coffee Barista
The Bach Cafe
10.2020 - 12.2020
Sous Chef/Assistant Bartender
Mamacitas Napier
03.2020 - 12.2020
Store Team Member
New World
07.2017 - 11.2018
NZ Certificate in Cookery Lvl 4
Eastern Institute Of Technology
NZ Certificate in Food And Beverage Lvl 3 & 4
Eastern Intitute Of Technology
Secondary Education
Wairoa College
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