Pomila Rani

• Engage customers in quality interactions via a combination of existing and new channels in processing their refund amount through the remediation project.
• Proactively identify customer’s preferred method of payment and value-add opportunities
• Maintain high standards in processing refunds ensuring great quality and accuracy of the refunds processed
• Ensuring that allocated work is dealt with efficiently and accurately and in a customer focus manner, and that operational processes are followed.
• Proactive in identifying opportunities in providing quicker ways of refunding to our customers
• Actively participate as a constructive contributor with immediate team and IAG colleagues to deliver on IAG purpose and strategy, by sharing knowledge, skills and resources where needed

• Underwriting commercial policies for AMI & STATE including banking partners ASB, BNZ, Westpac, Lantern and Cooperative Bank.
• Develop and maintain insurance product and systems technical knowledge, including any risk and compliance requirement.
• Quality interaction with customer to discuss new business policy.
• Proactively identify customers’ needs and value-add opportunities and review existing policies to ensure customer’s insurance needs are met.
• Follow up on customer’s escalation and provide appropriate solutions to offer exceptional customer service experience. Fixing policy error due to MTA if any.
• Actively participate as a constructive contributor with immediate team and IAG colleagues to deliver on IAG purpose and strategy, by sharing knowledge, skills and resources where needed.

• Answer incoming calls from customers with inquiries on solar product & services.
• Analyze customer issues and assist in resolving within the required time frame.
• Administer and prioritize customer tasks and ensure achievement of all deadlines within the required time frame. Schedule consultations over the phone and do live handovers for our solar sales specialist.

• Administrative support to ensure accuracy of driver’s job run sheet and freight’s Proof of delivery documentation.
• Accurate data entry of remeasure forms, Audit form, Job sheets and health & safety.
• Updating Health & safety records like Incident reporting and hazards recording.
• Managing office supplies and reorder to maintain stock.

• Responsible to lead and mentor team of 10 members working on BSA empanelment project.
• Explored relevant options to improve the BSA system and achieved team productivity by 20% to meet the sales target.
• Gathered and reviewed information for quality and accuracy of data.
• Monthly report generation about fresh business associate appointments.

• Implemented data-driven decision making to optimize operational efficiency and effectiveness.
• Collaborated with cross-functional teams for efficient project completion and optimal results.
• Vendor payment management.
• MIS management of property project approvals.
• Assisting with new products promotion.
• Coordination with sales team to resolve escalations.