Mele Pooi
Manurewa,AUK
Summary
Accomplished Banking Specialist with a proven track record at Westpac Bank NZ, adept in cash handling and management, and renowned for enhancing customer satisfaction. Leveraged financial reporting and empathetic client relations to boost referrals and repeat business, showcasing a unique blend of technical expertise and interpersonal skills.
Overview
16
16
years of professional experience
Work History
Banking Specialist
Westpac Bank NZ
03.2019 - Current
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Assisted clients in achieving their financial goals through expert guidance on savings, investments, and loans.
Banking Consultant
Westpac Banking
02.2013 - Current
- Extended and sustained relationships with customers to maintain and grow business.
- Worked with customers to procure updated financial information on continuous basis.
- Acquired collateral documents to be utilized as security on loans in accordance with banking policies.
- Communicated lending decisions to customers.
Customer Officer
Westpac Banking
10.2010 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Collaborated with cross-functional teams to address complex customer concerns and provide comprehensive solutions.
- Managed high call volume while maintaining a professional and empathetic demeanor.
- Consistently met or exceeded performance metrics established by management while maintaining a strong focus on delivering outstanding client experiences.
- Reduced customer complaints by implementing new strategies for issue prevention and management.
- Assisted colleagues as needed in cases requiring additional expertise or support.
Bank Teller
Westpac Banking
04.2008 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Counted and packaged currency and coins.
Education
No Degree - National& International Level 2 &Level 3 Tourism
BEST TRAINING
Manukau, NZ11.2005
Skills
- Data Processing
- Cash handling and management
- Branch operations
- Financial Reporting
- Banking product sales
- Bank services
- Account Updates
- Payment Processing
- Investment Advisory
- Debt Restructuring
- Loan Processing
Languages
Tonga
Native or Bilingual
Additional Information
Referee
Business
Rob Gallagher 027 4465903
Personal
Melinda Seal 021 740 772
Timeline
Banking Specialist
Westpac Bank NZ
03.2019 - Current
Banking Consultant
Westpac Banking
02.2013 - Current
Customer Officer
Westpac Banking
10.2010 - Current
Bank Teller
Westpac Banking
04.2008 - Current
No Degree - National& International Level 2 &Level 3 Tourism
BEST TRAINING
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