Pooja
Christchurch,New Zealand
Summary
Dynamic Customer Service Manager with proven expertise at BP Gas Station, excelling in complaint resolution and relationship management. Recognized for enhancing customer satisfaction through effective communication and staff training. Adept at leading teams and implementing strategies that foster loyalty and engagement, ensuring a positive and productive environment.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
BP GAS STATION
RAVENSWOOD , CHRISTCHURCH
04.2024 - Current
- Managed daily operations of customer service team at BP Gas Station.
- Trained staff on customer interaction and service protocols.
- Resolved customer inquiries and complaints effectively and professionally.
- Implemented procedures to enhance customer satisfaction and loyalty.
- Monitored inventory levels and coordinated supply orders as needed.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Primary School Teacher
St francis school
Taran Taran , Amritsar
04.2018 - 02.2022
- Designed engaging lesson plans for diverse student needs and learning styles.
- Implemented classroom management techniques to maintain a positive learning environment.
- Collaborated with parents and staff to support student development and academic progress.
- Utilized educational technology to enhance instruction and student engagement.
- Assessed student performance through various evaluation methods and feedback sessions.
- Facilitated professional development workshops for fellow educators on teaching strategies.
- Engaged with children individually to meet emotional and physical needs.
Education
Bachelor in Education - Education
Guru Nanak Dev University
Amritsar03-2017
Bachelor in Computer Science - Science
Guru Nanak Dev University
Amritsar Punjab03-2015
Skills
- Customer service and support
- Relationship management
- Complaint resolution
- Effective communication
- Time management
- Team leadership
- Staff training
- Analytical skills
- Sales assistance
Timeline
Customer Service Manager
BP GAS STATION
04.2024 - Current
Primary School Teacher
St francis school
04.2018 - 02.2022
Bachelor in Education - Education
Guru Nanak Dev University
Bachelor in Computer Science - Science
Guru Nanak Dev University
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