Summary
Overview
Work History
Education
Skills
Language
Timeline
Generic

Pooja

Queenstown,OTA

Summary

Hardworking and flexible professional with experience in sales office work and field surveys. skilled in talking to customers, handling office tasks and collecting data on site. Good at working in teams, solving problems and managing time well. Can work in both office and field setting with ease.

Overview

6
6
years of professional experience

Work History

Retail Sales Associate

LightingDirect
09.2025 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Coordinated with stock team to expedite restocking of high-demand items.
  • Supported store management in planning and executing seasonal promotions and sales events.
  • Conducted product demonstrations to highlight features and benefits, increasing customer interest.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Collaborated with team members to meet daily sales targets, contributing to overall store success.

Retail Sales Associate

Bahri Electronic Gadgets
01.2022 - 10.2024
  • Greeted customers and provided outstanding customer service.
  • Participated in periodic inventory counts to maintain accurate stock levels.
  • Monitored sales trends to advise on restocking, ensuring popular items were always available.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Implemented feedback from customer surveys to enhance shopping experience.
  • Streamlined checkout process, reducing wait times and improving customer satisfaction.
  • Managed efficient cash register operations.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Collaborated with team members to meet daily sales targets, contributing to overall store success.
  • Performed cash, card, and check transactions to complete customer purchases.

Back Office Executive

Thind Eye Hospital
01.2021 - 12.2021
  • Managed daily administrative tasks to ensure smooth back-office operations.
  • Processed and maintained accurate records using relevant software systems.
  • Received purchase orders and processed invoices for payment.
  • Designed and implemented office policies and enforced standards.
  • Assisted HR team in managing employee records accurately, ensuring up-to-date information was readily available for quick decisionmaking.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

Field Investigator

Mass Management Pvt Ltd
09.2019 - 09.2020

.Conducted field survey to collect ground level data from various locations and demographics.

. Interacted directly with local communities to gather accurate and reliable information.

. Ensured data integrity and adherence to survey protocols ans project timelines.

. Coordinated with team members and supervisors for daily planning and reporting.

. Utilized digital tools and form for real time data entry and verification.

Education

MBA -

Guru Nanak Dev University
India
05-2019

Skills

  • Upselling strategies
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Cash handling
  • Friendly and outgoing
  • Customer service
  • Teamwork
  • Retail sales
  • Reliability and punctuality

Language

English

Hindi

Punjabi

Timeline

Retail Sales Associate

LightingDirect
09.2025 - Current

Retail Sales Associate

Bahri Electronic Gadgets
01.2022 - 10.2024

Back Office Executive

Thind Eye Hospital
01.2021 - 12.2021

Field Investigator

Mass Management Pvt Ltd
09.2019 - 09.2020

MBA -

Guru Nanak Dev University
Pooja