Summary
Overview
Work History
Education
Skills
Additional Information
Interests
Hobbies
Timeline
Generic

POOJA CHETTRY

customer representative
Timaru,CAN

Summary

I am a customer service professional with a background in general administration, team management and quality monitoring.

In all my roles I have achieved target and company objectives through resilience in problem solving, being decisive and thorough as well as motivating and mentoring my team. I am well versed in many computer programs including Microsoft Office. Being empathic, positive and energetic are my natural attributes. Relationship building and communication are key skills that I can bring to this role. My approach to any task is flexible. I am detail orientated and operate with the highest level of accuracy. Being able to communicate in three languages has helped connect with a multitude of people.

Overview

10
10
years of professional experience
3
3
years of post-secondary education
1
1
Language

Work History

Salon Assistant

Goldfinger's Hair And Day Spa
Timaru, CAN
10.2020 - 04.2022
  • Processed payments, entering sales in register for records.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Studied advanced techniques to develop proficiency and better serve customers.

Customer Service Representative

Nelson Petroleum Distributor
Timaru
07.2019 - 09.2020
  • Collecting cash payments from customers or charging purchases to customers' credit cards and providing them with receipts
  • Coordinating with the retail sales representatives’ team to provide excellent customer service (especially during peak times)
  • Ensuring racks are fully stocked Activating fuel pumps and filling fuel tanks of vehicles
  • Ordering stock and pricing products Displaying stock and replenishing empty shelves
  • Providing customers with information about local roads and highway
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Managed timely and effective replacement of damaged or missing products.

Activities Volunteer

Waimate Museum
Waimate, CAN
04.2019 - 06.2019
  • Welcoming visitors to the museum Responding to public queries
  • Helping with banking and administration
  • Recording collections of items; art, documents and artifacts
  • Engaged residents through events, small groups, and personal attention.
  • Maintained master calendar and relevant records.

Team Leader | On-call Supervisor

Cegura Technology Solutions
Kolkata, India
09.2013 - 10.2016
  • Receiving inbound and outbound calls also Performing supervisory calls
  • Working in a team of five to six people Mentoring team members
  • Training new staff members in policies and procedures, product knowledge and system usage
  • Gained strong leadership skills by managing projects from start to finish.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Quality Monitoring| Supervisor

Lifestyle Vinimay PVT LTD
Kolkata, India
03.2013 - 08.2013
  • Supervising a team of five Generating daily progress and performance reports to forward to clients Monitoring the quality of recordings made by the interviewers Receiving inbound calls Maintaining daily dialer records Monitoring lead generation made by interviewers
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend and holiday shifts.

Tele sales Representative

Wizard E Marketing
Kolkata, India
07.2012 - 02.2013
  • Maintaining a high level of confidentiality when dealing with customers’ details
  • Performing inbound and outbound calls for business landlines, mobile plans and broadband
  • Handling every query in a timely and effective manner Being decisive when handling difficult situations
  • Worked effectively in fast-paced environments.

Education

Bachelor of Arts - Art

Calcutta University
Kolkata, India
04.2012 - 04.2015

Skills

Evaluate circumstances, consider alternatives and weigh pros and consundefined

Additional Information

Full and clean NZ driver's license

In excellent health [non smoker]

Love reading and craftworks

Fitness activities including jogging and biking.


Interests

Cooking

Community service

Outdoor activities

Hobbies

Listening podcasts

Watching daily hacks for home

Travelling

 Dancing


Timeline

Salon Assistant

Goldfinger's Hair And Day Spa
10.2020 - 04.2022

Customer Service Representative

Nelson Petroleum Distributor
07.2019 - 09.2020

Activities Volunteer

Waimate Museum
04.2019 - 06.2019

Team Leader | On-call Supervisor

Cegura Technology Solutions
09.2013 - 10.2016

Quality Monitoring| Supervisor

Lifestyle Vinimay PVT LTD
03.2013 - 08.2013

Tele sales Representative

Wizard E Marketing
07.2012 - 02.2013

Bachelor of Arts - Art

Calcutta University
04.2012 - 04.2015

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POOJA CHETTRYcustomer representative