Pooja Devi
Hamilton
Summary
Experienced with customer service and beauty product knowledge. Utilizes sales techniques and personalized consultations to drive customer satisfaction. Knowledge of maintaining store aesthetics and fostering welcoming environment.
Overview
16
16
years of professional experience
Work History
Beauty Boutique Expert
Punjabi Barber
04.2024 - Current
- Provided expert beauty consultations, enhancing customer satisfaction and loyalty.
- Developed tailored skincare and makeup regimens, addressing individual client needs effectively.
- Trained staff on product knowledge and application techniques, fostering a knowledgeable team environment.
- Implemented visual merchandising strategies to optimize product displays and increase sales engagement.
Hair and Beauty Expert
Emre Gurcan
11.2009 - 03.2022
- Advised clients on skincare routines and product selection to enhance beauty regimens.
- Conducted in-depth skin analyses to recommend personalized treatments and products.
- Developed training materials for new team members on product knowledge and application techniques.
- Implemented customer feedback strategies to improve service delivery and client satisfaction.
- Mentored junior staff, fostering professional development through hands-on training and support.
- Increased sales revenue by effectively upselling and cross-selling beauty products to clients.
- Organized and facilitated in-store promotional events to increase brand awareness and store traffic.
- Maintained a clean and organized workspace that adhered to safety standards while promoting a positive shopping atmosphere.
- Streamlined appointment scheduling process for makeovers and consultations, enhancing overall customer experience.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Maintained counter and display areas for cleanliness and organization.
Skills
- Hair Removal: Performing waxing
- Nail Care: Providing manicures, pedicures, and nail art
- Makeup Application: Applying makeup for various occasions and offering advice on cosmetic products
- Consultation: Advising clients on skincare routines, beauty treatments, and suitable products
- Eyebrow Shaping and Tinting:This includes techniques like waxing, threading, or tweezing to shape eyebrows, and applying tint to enhance their color
- Eyelash Tinting and Lifting:Applying tint to darken eyelashes and using perming solutions to lift and curl them
- Lash Extensions: Applying individual synthetic lashes to enhance lash length and volume
Elite School of beauty therapy Certificate-
- Eyelash and eyebrow tinting
- False eyelash Application
- Eyelash Perming
Timeline
Beauty Boutique Expert
Punjabi Barber
04.2024 - Current
Hair and Beauty Expert
Emre Gurcan
11.2009 - 03.2022
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