POOJA PUNDIR

• Coordinated and managed closeout activities for the Puhoi to Warkworth motorway project, ensuring seamless collaboration with Project Managers and Directors.
• Monitored and assisted with the update of project information and associated finances, including budget, start/end dates, and maintaining relevant costs.
• Managed the project program alongside the team, updating stakeholders and showcasing strong administrative, scheduling, and time management skills.
• Chaired project meetings, ensuring accurate minute-taking, processed project documentation including variations, and arranged proper filing.
• Coordinated Works Completion processes, including certification and supporting workstreams, interfaced with the Contractor Document Control team.
• Processed and issued design documentation, including design engineer instructions and technical assessment reports, demonstrating enhanced problem-solving and analytic skills.
• Liaised proactively with Design Leads to drive project progression, utilizing strong communication and team collaboration skills.
• Maintained a proactive and adaptive approach in a fast-paced environment, effectively balancing autonomy with team-oriented practices.
• Developed proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook), and gained experience with Aconex, enhancing overall technical aptitude.

• Managed administrative tasks, such as scheduling meetings, writing documentation, preparing project progress reports, and maintaining project plans.
• Executed device migration for 700 devices across Australia and New Zealand, demonstrating leadership in planning and execution.
• Assisted project manager in drafting schedules and related documentation.
• Produced status reports for customers and senior management.
• Liaised with project managers to evaluate project scope and define milestones and deadlines.
• Drove communication within high-performance, cross-functional organization to meet aggressive goals.
• Collaborated with internal teams to develop project solutions resulting in on-time execution.

Initially Service Desk Analyst, promoted in July 2021.

• Managed client communications, escalations, accounts, and billing, exceeding client contractual obligations, including SLAs and KPIs for 6 large client projects and BAU work.
• Managed third-party vendors for client projects
• Developed long lasting and effective relationships with clients by providing onboarding, training and continuous technology support.
• Monitored all aspects of contracts with third party organizations to ensure that required services were delivered.
• Selected third-party vendor to support IT infrastructure in support of customer with nationwide retail stores.
• Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.

• Streamlined procedures for technical support actions and repair
• Delivered ~1-2 direct client implementation demos and training per week
• Engaged with clients and Xtracta developers for new features in the Xtracta product.

• Demonstrated advanced product knowledge to solve customer issues.

• Served as the first point of contact for incoming technical service calls and emails.