Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Centre professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty.
Hi, I’m
Pooja Rajnani
Christchurch, NZ,Sydenham
Summary
Overview
2
years of professional experience
Work History
Ministry Of Social DevelopmentChristchurch, CAN
Customer Service Representative
06.2022 - Current
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Mobil - Madras, SydenhamChristchurch, CAN
Customer Service Representative
11.2021 - 05.2022
Job overview
- I am expected to take care of the whole shop by myself
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained excellent attendance record, consistently arriving to work on time.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Countdown The PalmsChristchurch, CAN
Checkout Operator
08.2020 - 01.2022
Job overview
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Taught associates to operate cash registers and back up team members during busy periods.
- Realigned shelf, bin and rack merchandise to restore presentation of items and promote sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked flexible schedule and extra shifts to meet business needs.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Maintained cash drawer of $2,000 or more per shift.
Education
Avonside Girls' High SchoolChristchurch, NZ
2021
University Overview
NCEA Level 2, - Maths, English, Accounting, Tourism, Digital Technologies, Health
Skills
- Responding to Difficult Customers
- Interpretation and Translation Services
- Customer Data Confidentiality
- Understanding Customer Needs
- Upselling Products and Services
- Building Customer Trust and Loyalty
- Time Management
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
Languages
Hindi
Native or Bilingual
English
Full Professional
Gujarati
Full Professional
Punjabi
Limited Working
Timeline
Customer Service Representative
Ministry Of Social Development
06.2022 - Current
Customer Service Representative
Mobil - Madras, Sydenham
11.2021 - 05.2022
Checkout Operator
Countdown The Palms
08.2020 - 01.2022
Avonside Girls' High School
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