Pooja Sangwan
Auckland,New Zealand
Summary
Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 2.5 years of experience building community and developing social skills through incremental therapeutic techniques.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Support Worker
Mana Atea
11.2023 - Current
- Transported client to doctor's office and essential errands
- Helped patients use bathroom or commode and assisted patients with incontinence
- Observed changes in behavior or physical condition that may indicate a need for further medical attention
- Assisted residents in activities of daily living to maintain health and dignity
- Engaged clients through conversation and companionship, promoting independence and meeting social requirements
- Respected cultural diversity when working with individuals from different backgrounds
- Provided assistance with daily living activities, including bathing, dressing and grooming
- Helping clients with daily tasks, such as laundry, housekeeping, and shopping
- Maintained client confidentiality as required by HIPAA laws and regulations
- Helped patients move in and out of beds, baths and wheelchairs
- Prepared and maintained records of client progress and performed services
- Communicated with patients to determine need for assistance or social and emotional support
- Ensured that infection control standards were adhered too throughout daily operations
- Administered medications to clients at scheduled times
- Maintained patient confidentiality and protected patient rights
- Initiated emergency care utilizing appropriate airway, breathing, and circulation tactics
- Demonstrated excellent communication skills when interacting with patients, families, and healthcare professionals
- Established special connections with patients through empathy and relationship-building techniques
- Responded quickly to emergencies according to established protocols taking appropriate action until medical personnel arrive
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Enhanced patient care by implementing comprehensive treatment plans for complex medical conditions.
Support Worker
Healthvision
08.2023 - 11.2023
- Assisted clients with helping to identify rights and available programs
- Developed positive behavioural management plans for challenging behaviour
- Communicated with third-party agencies and providers for care coordination
- Met regularly with clients to support case plan accomplishment and reevaluate goals
- Assisted clients in developing daily living skills such as budgeting, cooking and cleaning,personal care ,bowel care,and catheter management
- Supported clients in accessing community resources and leisure activities
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Monitored clients' progress to adjust treatment plans accordingly.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Drove clients safely to social activities and appointments.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided high level of physical support by lifting, adjusting, and moving clients , hoisting them to shower on commode or on chair
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Transported patients via wheelchair to and from chair /commode and daily activities.
Registered Nurse
Delhi Government
07.2020 - 06.2021
- Administered vaccinations via intramuscular injection and completed proper documentation.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Maintained detailed records of vaccinations administered, ensuring accurate reporting for public health purposes.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Educated patients on the importance of vaccination, addressing concerns and providing accurate information about possible side effects.
- Implemented infection control measures during vaccine administration, reducing the risk of exposure to COVID-19 for both staff and patients.
- Adhered to strict safety protocols during vaccine administration, minimizing potential risks for patients.
- Ensured proper vaccine storage and handling, maintaining the efficacy of doses administered to patients.
- Continuously monitored vaccine supply levels and expiration dates, minimizing waste and optimizing resource utilization at vaccination clinics.
- Demonstrated excellent communication skills when interacting with diverse patient populations, fostering trust and alleviating anxiety regarding the vaccination process.
- Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
- Implemented strict safety protocols for staff and patients, minimizing infection risks at the testing site.
- Ensured accurate documentation of test results, facilitating timely reporting to health authorities and patients.
- Established productive relationships with community partners such as schools, businesses, and local governments to facilitate efficient COVID-19 testing services.
- Coordinated with other nearby COVID-19 testing sites to share resources, knowledge, and best practices effectively.
- Monitored inventory levels of essential supplies, ensuring adequate stock for continuous operation of the testing site.
- Evaluated staff performance regularly, providing constructive feedback and coaching when needed.
- Managed patient flow efficiently, reducing long lines and wait times at the testing site.
- Addressed any patient concerns or issues promptly, maintaining a strong reputation for excellent customer service.
- Managed a team of healthcare professionals, ensuring quality performance in COVID-19 testing procedures.
- Trained staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Reduced wait times for test results by efficiently processing samples and maintaining a streamlined workflow.
- Provided emotional support to anxious patients awaiting test results, fostering a compassionate environment during an uncertain time.
- Improved patient experience by providing clear instructions on self-administered tests, ensuring accurate results with minimal discomfort.
- Supported community health efforts by conducting mobile testing events, reaching vulnerable populations in underserved areas.
- Maintained accurate records of each test administered, facilitating efficient contact tracing efforts in case of positive results.
- Collaborated with healthcare professionals to track positive cases and provide timely notifications of COVID-19 test results.
- Educated patients on quarantine guidelines after administering tests, minimizing the spread of COVID-19 within communities.
Education
NZCHW Level 4
NZQA08.2023
Postgraduate Diploma in Applied Management -
EIT
Auckland, NZ04.2024
ANM , Auxiliary Nursing in Midwifery - Nursing
MPHW
01.2015
German language A2 Level - Goethe Institute
Max Mueller Bhavan
01.2012
Skills
- Behavioral support
- Effective Communication
- Computer skills
- Health and safety awareness
- Medication administration
- Emotional Support
- Daily living support
- Interpersonal skills
- Professional boundaries
- Transportation Assistance
- Cultural sensitivity
- Clean Driving Record
- First aid and CPR
- Housekeeping tasks
- Mobility support , hoisting
- Documentation abilities
- Excellent Communication
- Attention to Detail
- Multitasking
- Time management abilities
- Team Collaboration
- Written Communication
Certification
- NZCHW LEVEL -4
- Current First Aid Certificate
- Full NZ Driving License
- Own Reliable Vehicle
References
References available upon request
Timeline
Support Worker
Mana Atea
11.2023 - Current
Support Worker
Healthvision
08.2023 - 11.2023
Registered Nurse
Delhi Government
07.2020 - 06.2021
NZCHW Level 4
Postgraduate Diploma in Applied Management -
EIT
ANM , Auxiliary Nursing in Midwifery - Nursing
MPHW
German language A2 Level - Goethe Institute
Max Mueller Bhavan
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