Pooja Thakar

Work History

Michael Hill

09.2023 - 10.2024

Supervised day-to-day operations to meet performance, quality and service expectations.
Improved customer satisfaction by addressing and resolving complaints promptly.
Developed strong working relationships with staff, fostering a positive work environment.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Generated repeat business through exceptional customer service.
Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Pizzahut

07.2020 - 03.2023

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maximized performance by monitoring daily activities and mentoring team members.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Controlled costs to keep business operating within budget and increase profits.
Improved marketing to attract new customers and promote business.
Developed and maintained relationships with customers and suppliers through account development.
Cross-trained existing employees to maximize team agility and performance.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

BNZ

07.2018 - 06.2020

Managed day-to-day customer inquiries, ensuring timely and effective responses.
Assisted customers with term deposits, credit card services, and daily transactions.
Addressed customer complaints and handled email inquiries proficiently.
Consistently achieved performance targets, contributing to overall team success.
Mentored junior team members, contributing to their professional growth and overall team success.
Identified potential areas for improvement within existing solutions, leading to optimized performance and increased customer satisfaction.

Spark New Zealand

10.2017 - 03.2018

Provided face-to-face customer service, assisting with product inquiries, account management, and technical support.
Successfully upsold products and services, contributing to store revenue growth and achieving monthly sales targets.
Resolved customer complaints and issues with empathy and professionalism, ensuring a positive resolution.
Collaborated with team members to share best practices, improve processes, and enhance the overall customer experience.
Maintained detailed and accurate customer records, ensuring data integrity and compliance with company standards.
Managed store opening and closing duties, including cash handling, inventory checks, and security protocols.

Harsha and Rakesh

09.2011 - 12.2014

Oversaw salon employee performance, facility cleanliness, and sales.
Maintained general appointment calendar and set shift schedules.
Controlled inventory by tracking expenses, purchases, and shelf stock.
Handled employee scheduling and coverage needs during business hours.
Managed cash flow, business transactions, banking, and accounting processes.
Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
Worked to continuously increase salon business through effective sales, service, and operations policies.
Achieved personal sales goals by upselling products to meet individual needs.
Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
Coached and trained employees to optimize performance and achieve demanding business objectives.

Emirates

06.2008 - 07.2010

Achieved top on-time departure rates by streamlining processes and ensuring smooth ticket counter and gate operations.
Developed a check-in procedure that improved bag-tagging accuracy by having passengers confirm destinations, reducing errors and mishandled luggage.
Trusted by management to manage inventory and maintain ticket counter equipment, ensuring efficiency and minimal downtime.
Became the go-to expert for policies, procedures, and equipment, supporting and training colleagues to enhance team performance.
Introduced a time-saving check-in process that boosted customer satisfaction and on-time departures by reducing wait times.