Poonam
Wellington,WGN
Summary
Proven leader with a track record of exceeding sales targets by over 20% at Subway, adept in team building and sales expertise. Skilled in motivating teams for peak performance, ensuring customer satisfaction, and implementing effective training programs. Excels in conflict resolution and client communication, fostering a collaborative and results-driven work environment.
Overview
3
3
years of professional experience
Work History
Team Leader
subway
Wellington, Te Aro
02.2022 - Current
- Allocated resources effectively to ensure project completion within deadlines and budget.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Implemented strategic plans to enhance team performance and productivity.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Audited company's legal documents to verify compliant policies and procedures.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Created training materials and conducted group trainings on new processes or procedures.
- Maintained positive working relationship with fellow staff and management.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Motivated team members through recognition programs and performance-based incentives.
- Ensured compliance with legal and regulatory requirements in all team activities.
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured compliance with all safety regulations in the workplace.
- Completed daily quality assurance duties to provide feedback for improvements.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Led a team of XX individuals in achieving quarterly sales targets, exceeding goals.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Identified needs of customers promptly and efficiently.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed conflict resolution within the team to maintain a positive work environment.
- Facilitated training sessions for new employees on company policies and procedures.
- Offered training and support to keep team members motivated and working toward objectives.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Maintained daily inventory to facilitate successful material distribution.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Graduate Diploma in Applied Management
Otago Polytechnic
Auckland, NZ03-2016
Skills
- Staff training
- Sales expertise
- Team building
- Team supervision
- Evaluating employee work
- Daily workflow improvement
- Client communication
- Complaint resolution
- Cash handling
- Conflict resolution
- Task delegation
- Team assessment
- Leadership
- Teamwork and collaboration
- Flexible schedule
- Verbal and written communication
Timeline
Team Leader
subway
02.2022 - Current
Graduate Diploma in Applied Management
Otago Polytechnic