POONAM POONAM
Taupo
Summary
Transitioning into a relationship and operations-focused role, bringing proven people management, problem-solving, and communication skills from a healthcare background.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Healthcare assistant
Te whatu ora
Hastings
04.2021 - Current
- Monitored vital signs and reported changes to nursing staff.
- Supported nursing team in maintaining accurate patient records and documentation
- Strong relationship management built through frontline healthcare experience
- Primary contact for enquiries, concerns, and issue resolution
- Proven ability to manage escalations calmly under pressure
- Highly organised, adaptable, and comfortable reprioritising daily
- Confident decision-maker with strong communication skills
- Team-oriented with a proactive, solutions-focused mindset
Education
Level 2 In Health Wellbeing - Level 2 in Healthcare
NZQF
02.2022 - 07.2022
Graduate Diploma - Oenology
Eastern Institute of Technology
Hawkes Bay, Taradale 02.2020 - 11.2020
Skills
- Built strong, professional relationships with patients, families,
- Gained trust through empathy, active listening and consistent follow ups
- Clear, calm verbal communication in high-pressure situations
- Strong written documentation and reporting
- Adapted quickly to changing priorities throughout the day
- Worked closely with different teams
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Level 2 In Health Wellbeing - Level 2 in Healthcare
NZQF
02.2022 - 07.2022
Healthcare assistant
Te whatu ora
04.2021 - Current
Graduate Diploma - Oenology
Eastern Institute of Technology
02.2020 - 11.2020