POONAM RATHORE
Rotorua,BOP
Summary
Dedicated and organized administration and customer service professional with a B.Tech degree in Computer Science (Honours) and over five years of experience in office administration, customer service, and operations across New Zealand. Expertise in record-keeping, reporting, and compliance, combined with a proven ability to support teams in achieving optimal efficiency. Skilled at engaging with diverse clients and staff, while managing sensitive situations with professionalism and adaptability to new systems. With a strong foundation in technology, I am quick to learn and work effectively with new systems and software. Recognized for strong organizational skills, meticulous attention to detail, and a positive, can-do attitude. Committed to enhancing team dynamics and ensuring seamless office operations.
Overview
6
6
years of professional experience
Work History
Receptionist
Marsden Stay
09.2025 - Current
- Greet guests warmly and manage check-ins and check-outs efficiently using the hotel reservation system.
- Handle phone and email inquiries, bookings, and payments with accuracy and professionalism.
- Coordinate with housekeeping and maintenance teams to ensure rooms are ready and guest needs are met.
- Maintain guest records, prepare daily occupancy reports, and manage administrative tasks.
- Provide information about local attractions and services to enhance the guest experience.
- Uphold hotel policies, confidentiality, and high service standards at all times.
- Expert in reconciliation of various booking platforms, including Booking.com, Agoda, and Expedia.
Customer Service Representative
BP Geyser
09.2025 - Current
- Provide friendly and professional service to customers, assisting with fuel, in-store products, and inquiries.
- Operate POS systems accurately, process transactions, and maintain sales records.
- Monitor and manage stock levels, preparing daily and weekly inventory reports.
- Resolve customer complaints calmly and efficiently, ensuring a positive experience.
- Support colleagues to maintain site cleanliness, safety, and operational standards.
Sales Assistant
Forever Furniture
09.2025 - Current
- Assist customers with product selection, purchases, and after-sales support.
- Handle POS transactions, process payments, and prepare accurate reports.
- Manage stock control, restocking, and documentation using Microsoft Office.
- Resolve customer issues promptly while maintaining professional relationships.
Supervisor
Number 8 Wire Restaurant & Bar
01.2024 - 01.2025
- Supervised staff performance, scheduling, and adherence to service standards.
- Managed bookings, coordinated with suppliers, and monitored stock levels.
- Prepared administrative and operational reports for management.
- Handled customer and staff issues professionally to maintain a positive workplace.
- Assisted in implementing workplace policies and procedures.
Manager
Foodies' Bar
01.2022 - 01.2024
- Managed daily operations, including staffing, payroll, compliance, and marketing.
- Supervised and trained staff, maintaining high service and hygiene standards.
- Handled customer complaints and ensured overall satisfaction.
- Coordinated suppliers, managed inventory, and ensured cost-effective stock levels.
- Prepared financial and compliance reports (GST, IRD) accurately and on time.
Barista / Café Assistant
Fix Café (Rotorua Library & CBD)
01.2020 - 01.2022
- Operated café services including cash handling, food prep, and customer care.
- Managed stock control and ensured compliance with hygiene standards.
- Delivered excellent service to diverse customers, resolving issues effectively.
- Balanced multiple responsibilities in a fast-paced environment.
Education
Bachelor of Technology (B.Tech) - Computer Science (Honours)
Rajasthan Technical University
India01.2014
Skills
- Office Administration & Organisation – Managed schedules, documentation, and daily operations at Foodies’ Bar and Number 8 Wire Restaurant, ensuring efficiency and compliance
- Customer Service & Communication – Delivered professional service at BP Geyser, Forever Furniture, and Marsden Stay Rotorua, resolving inquiries and maintaining positive guest relationships
- Record Keeping & Compliance – Managed payroll, IRD/GST reporting, and supplier documentation with accuracy and adherence to regulations
- Software & IT Skills – Proficient in Microsoft Office (Word, Excel, Outlook), POS systems, Newbook Reservation System,EveEve Reservation System,Xero ; quick to learn new tools,Expert in reconciliation of various booking platforms, including Bookingcom, Agoda, and Expedia
- Problem Solving & Adaptability – Resolved operational and guest-related challenges effectively, maintaining workplace harmony
- Teamwork & Staff Support – Trained, supervised, and coordinated team members to ensure a collaborative and productive environment
- Office Software: Microsoft Word, Excel, Outlook
- Accounting & Admin Systems: Xero, POS Systems
Languages
English
Hindi
Work Eligibility
New Zealand Permanent Resident (PR)
Driver's License
Full New Zealand Driver's License
Timeline
Receptionist
Marsden Stay
09.2025 - Current
Customer Service Representative
BP Geyser
09.2025 - Current
Sales Assistant
Forever Furniture
09.2025 - Current
Supervisor
Number 8 Wire Restaurant & Bar
01.2024 - 01.2025
Manager
Foodies' Bar
01.2022 - 01.2024
Barista / Café Assistant
Fix Café (Rotorua Library & CBD)
01.2020 - 01.2022
Bachelor of Technology (B.Tech) - Computer Science (Honours)
Rajasthan Technical University