Portia Eastabrook
Dunedin,North Dunedin
Summary
I am a friendly, customer-focused individual who loves being a team player, with experience in both hospitality and retail, which has honed my time management, problem-solving skills, and ability to perform well under pressure. Currently pursuing a Bachelor of Commerce at the University of Otago, I am further developing my business expertise with a focus on marketing. I am passionate about delivering excellent customer service and eager to apply my skills in a fast-paced, collaborative environment
Overview
4
4
years of professional experience
Work History
Waitress/Kitchen Hand
Windermere Farms
11.2024 - 01.2025
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Grocery Assistant
Four Square
04.2023 - 02.2024
- Maintained a clean, organized and well-stocked environment for shoppers.
- Assisted customers in locating items and providing product information.
- Processed payments using cash registers and other point of sale systems.
- Assisted with pricing, stocking and rotating inventory as needed.
- Provided excellent customer service by greeting customers warmly and answering their questions promptly.
Waitress
Spice Guru
04.2021 - 03.2023
- Answered questions about menu items, ingredients, and pricing.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Developed positive relationships with regular customers through friendly conversation.
- Served food and beverages to patrons and confirmed complete orders.
- Trained new employees to perform duties.
Education
Bachelor of Commerce - Marketing
University Of Otago
Dunedin01-2026
High School Diploma -
Whanganui High School
Whanganui, MWT10-2023
Skills
- Complaint Handling
- Cleaning and sanitation
- Customer Service
- Payment Processing
- Table service
- Menu knowledge
- Order Accuracy
- Customer service
Timeline
Waitress/Kitchen Hand
Windermere Farms
11.2024 - 01.2025
Grocery Assistant
Four Square
04.2023 - 02.2024
Waitress
Spice Guru
04.2021 - 03.2023
Bachelor of Commerce - Marketing
University Of Otago
High School Diploma -
Whanganui High School
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