Pou-Patate Hughes-Katipa
Huntly,WKO
Summary
Dynamic retail professional with a proven track record at Kmart Kalgoorlie, excelling in customer service and relationship building. Recognized for enhancing the shopping experience through effective stock replenishment and maintaining a pristine sales floor. Reliable and punctual, committed to delivering exceptional service and promoting customer satisfaction.
Overview
14
14
years of professional experience
Work History
Retail Worker
Kmart Kalgoorlie
Kalgoorlie, WA, Australia
12.2022 - 11.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Cleaner
Hannans Hotel
Kalgoorlie, WA, Australia.
03.2023 - 12.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Organized and used industrial cleaning products following strict safety procedures.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Maintained detailed logs of cleaning schedules and tasks, ensuring accountability and consistency.
- Sustained cleanliness and order in outdoor areas, making them more inviting for guests and employees.
- Enhanced client satisfaction with thorough cleaning and maintenance of all facilities.
Firm Security
Stephen Katipa
Taranaki Region
06.2010 - 11.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Skills
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Store cleaning
- Relationship building
- Professional appearance
- Stock replenishment
- Shipment receiving
- Sales promotion
Timeline
Cleaner
Hannans Hotel
03.2023 - 12.2023
Retail Worker
Kmart Kalgoorlie
12.2022 - 11.2024
Firm Security
Stephen Katipa
06.2010 - 11.2020