Gate Agent
Air New Zealand
Auckland International Airport, Auckland
03.2025 - Current
- Gate set up, Air bridge operation.
- Assisted passengers with check-in and boarding procedures.
- Managed passenger inquiries regarding flight schedules and gate information.
- Pax management, ISM, crew, and customer for timely aircraft boarding.
- Coordinated with Ops, including Collab.
- Ensured compliance with safety regulations during boarding processes.
- Provided support in handling assisted passengers, unaccompanied minors, and excess luggage.
- Communicated effectively with team members to ensure smooth operations.
- Facilitated communication between airline crew members and ground staff regarding updates on flight status changes.
- Resolved customer complaints in an efficient manner while adhering to company policies.
- Performed administrative duties such as filing paperwork or entering data into computer systems.
- Inspected passenger documents prior to issuing boarding passes and checked for accuracy of flight details.
- Conducted security checks at gates according to TSA guidelines.
- Provided guidance to new employees on standard operating procedures.
- Assigned seating to passengers based on availability and preferences.
- Built and maintained productive relationships with employees.
- Maintained cleanliness and organization of the gate area for passengers.
