Summary
Overview
Work History
Education
Skills
Certification
Languages
REFEREES
Timeline
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Pounamu Rangihuna

New Plymouth,TKI

Summary

Deadline-driven professional possessing key strengths in computer-aided transcription (CAT) technologies, time coding, dictation, and translation.

Hospitality background ensures customer-focused outcomes, time-management skills, and attention to detail.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Captioning Agent (Online)

Rev
Austin, Texas
12.2019 - Current
  • Transcribed audio files into accurate written documents for various clients.
  • Utilized specialized software for caption creation and editing.
  • Reviewed video footage to determine appropriate timing for captioning placement.
  • Tested new technologies related to captioning services such as speech recognition software.
  • Reviewed and edited captions for clarity and readability.

Duty Manager

Peggy Gordons Celtic Bar
New Plymouth, Taranaki
08.2023 - 12.2024
  • Developed cocktail menus based on seasonal ingredients and customer preferences.
  • Handled customer inquiries and resolved issues promptly and effectively.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.

Duty Manager

The Salty Dog
New Plymouth, Taranaki
12.2022 - 06.2023
  • Monitored gaming equipment for functionality and cleanliness.
  • Poured wine, beer, and cocktails for patrons.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Security Officer

24/7 Security Solutions
New Plymouth, Taranaki
07.2022 - 02.2023
  • Monitored premises to ensure security and safety for staff and visitors.
  • Conducted regular patrols to identify potential security risks and hazards.
  • Documented incidents and prepared detailed reports for management review.
  • Provided exceptional customer service while assisting visitors and employees.

Duty Manager

Icons Sports Bar
New Plymouth, Taranaki
09.2021 - 08.2022
  • Monitored incoming sporting events to ensure accuracy of bet results.
  • Recommended food and drinks to patrons based on preference, pairings, and special promotions.
  • Coordinated inventory management, ordering supplies as needed for bar operations.
  • Supervised daily operations ensuring smooth service during peak hours.

Customer Service Representative

Z Energy Retail
New Plymouth, Taranaki
01.2020 - 12.2021
  • Maintained a clean and organized work area in compliance with safety standards.
  • Reported equipment malfunctions and performed basic troubleshooting as needed.
  • Followed standard operating procedures for handling materials and equipment safely.
  • Performed nightly cleaning duties such as sweeping, mopping, dusting, and trash removal.
  • Investigated shoplifting incidents and reported findings to appropriate personnel.

Education

Diploma in Performing Arts - Drums

Excel School of Performing Arts
Auckland, NZ
10-1997

Skills

  • Audio transcription
  • Captioning techniques
  • Document formatting
  • Microsoft office
  • Grammar proficiency
  • Attention to detail
  • Quality assurance
  • Time management

Certification

  • Duty Manager's Certificate 35/CERT/011/2025 issued 5th March 2025
  • LCQ issued 25th September 2019
  • Security Certificate of Approval issued 18th May 2021

Languages

Korean
Limited
Maori
Elementary

REFEREES

  • Scott Mathews / Peggy Gordon's Manager / 022 539 9527
  • Renee Westley / Taranaki Base Hospital E.D. / 022 587 1084

Timeline

Duty Manager

Peggy Gordons Celtic Bar
08.2023 - 12.2024

Duty Manager

The Salty Dog
12.2022 - 06.2023

Security Officer

24/7 Security Solutions
07.2022 - 02.2023

Duty Manager

Icons Sports Bar
09.2021 - 08.2022

Customer Service Representative

Z Energy Retail
01.2020 - 12.2021

Captioning Agent (Online)

Rev
12.2019 - Current

Diploma in Performing Arts - Drums

Excel School of Performing Arts

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Pounamu Rangihuna