Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Releshni Singh

Massey,New Zealand

Summary

Results-driven and customer-focused Store Manager with a proven track record of success in retail and sales operations. Leveraging extensive experience in selling, stocking, and merchandise ordering, bring a smart and conscientious approach to store management. Adept at maintaining a courteous and polite demeanor in customer interactions, Prioritize attention to detail and consistently uphold high standards. Known for my approachable, cheerful, and friendly attitude, I am committed to creating a positive and engaging shopping experience for customers.

Overview

16
16
years of professional experience

Work History

Store Manager

Postie Plus (Glenfield & North West)
01.2022 - 03.2023
  • Oversaw efficient shift scheduling, ensuring optimal coverage and responsiveness to business demands.
  • Conducted comprehensive recruitment processes, evaluating candidates to build a high-performing team.
  • Managed Key Performance Indicators (KPIs) to drive performance improvements and meet organizational goals.
  • Administered payroll operations with meticulous attention to detail, ensuring accuracy and compliance.
  • Delegated tasks strategically to maintain a well-organized and fully stocked store environment.
  • Implemented effective stock management procedures, including inventory transfers and meticulous organization of surplus stock.
  • Conducted Personal Development Reviews (PDR) to nurture employee growth and performance excellence.
  • Operated cash registers proficiently, handling end-of-shift cash-ups and completing necessary paperwork.
  • Made judicious, authorized decisions to uphold store standards and customer satisfaction.
  • Facilitated comprehensive training programs for new staff and contributed to ongoing employee development.
  • Assisted customers in product selection and purchase, delivering excellent service to enhance their shopping experience.
  • Compiled detailed sales sheets at the close of each day, ensuring accurate recording of transactions.
  • Processed cash and credit card transactions with precision and efficiency.
  • Enforced and upheld policies and procedures related to cash and stock handling.
  • Conducted regular inventory checks, promptly reporting discrepancies to management for resolution.
  • Maintained a visually appealing store by organizing merchandise and ensuring neat and orderly displays.
  • Handled customer complaints diplomatically and professionally, ensuring swift resolution.
  • Orchestrated promotional displays and actively participated in store events to boost brand visibility.
  • Proactively promoted the shop and its products, seizing every opportunity to engage with customers.
  • Provided expert advice to customers, showcasing in-depth product knowledge and fostering customer trust.
  • Tracked daily activities and reported findings to the shop manager, contributing to informed decision-making.
  • Actively highlighted special promotions to customers, driving increased sales and customer engagement.
  • Ensured timely restocking of sales areas to meet customer demand and maintain a well-stocked store.

Senior Sales Assistant

Postie Plus (West City)
07.2017 - 07.2019
  • Operated cash registers with precision, managing transactions and completing financial paperwork at the commencement and conclusion of each shift.
  • Made informed and authorized decisions when assuming responsibilities in the absence of the manager.
  • Facilitated the onboarding and training of new staff, contributing to their professional development.
  • Assisted customers with product selection and purchases, ensuring a positive and personalized shopping experience.
  • Compiled detailed sales sheets at the end of each day, meticulously recording transactions for accurate reporting.
  • Processed cash and credit card transactions with efficiency, adhering to established protocols.
  • Enforced and upheld policies and procedures related to cash and stock handling to maintain a secure retail environment.
  • Conducted regular inventory checks, comparing the inventory listing with actual stock on the shop shelves, and promptly reported discrepancies to management.
  • Maintained merchandise displays in an orderly and visually appealing manner, contributing to an inviting shopping atmosphere.
  • Addressed customer complaints professionally and diplomatically, resolving issues to ensure customer satisfaction.
  • Executed the setup of promotional displays and actively participated in store events to boost brand visibility.
  • Promoted the shop and its products consistently, taking advantage of every opportunity to engage with customers.
  • Provided daily tracking and comprehensive reporting to the shop manager, contributing to effective decision-making.
  • Actively highlighted special promotions to customers, enhancing their awareness and driving increased sales.
  • Ensured timely restocking of sales areas, optimizing product availability for customer convenience.
  • Offered expert advice to customers regarding products, demonstrating in-depth knowledge and enhancing the overall customer experience.

Customer Service Officer

Kiwibank/New Zealand Post Shop
01.2016 - 01.2017
  • Managed Kiwibank customer accounts, overseeing transactions including withdrawals and deposits.
  • Provided comprehensive information on banking services to customers, ensuring clarity and understanding.
  • Maintained and updated customer accounts with accuracy and attention to detail.
  • Skillfully handled large amounts of cash and processed foreign currency exchanges, adhering to established protocols.
  • Issued and maintained EFTPOS cards and credit cards, managing card-related services efficiently.
  • Organized appointments for customers to meet with branch bankers, facilitating personalized service.
  • Conducted cashier duties with precision, maintaining the security and integrity of financial transactions.
  • Executed various post office responsibilities, including providing accurate information on domestic and international parcel sending, bill payments, mail redirection and holds.
  • Managed courier services within New Zealand, overseeing vehicle-related services such as registration changes, holds, and ownership updates.
  • Facilitated Western Union transactions, top-up services for travel cards and gift cards, and processed Money Orders.
  • Managed applications for IRD and 18+, providing essential services for customer convenience.
  • Offered passport photo services and RealMe verifications, ensuring compliance with relevant regulations.

Reliever

Living and Learning Centre
01.2015 - 01.2016
  • Collaborated with teachers to provide valuable support in the under 5-year-old area, ensuring a conducive learning environment.
  • Diligently supervised children during playtime in designated areas, fostering a safe and engaging atmosphere.
  • Played a crucial role in maintaining cleanliness and order within the center through general cleaning activities.

Retail Assistant (2IC on Sunday & Monday)

Postie Plus (Downtown)
01.2013 - 01.2015
  • Managed cash registers efficiently, including the accurate cashing up and completion of paperwork at the commencement and conclusion of each shift.
  • Played a key role in the training of new staff, actively contributing to their onboarding and ongoing development.
  • Provided exceptional customer service by assisting in the selection and purchase of items, ensuring a positive shopping experience.
  • Compiled detailed sales sheets daily, meticulously recording transactions to facilitate accurate reporting.
  • Processed cash and credit card transactions with precision and efficiency, adhering to established protocols.
  • Demonstrated strict adherence to policies and procedures related to cash and stock handling, ensuring a secure retail environment.
  • Conducted regular inventory checks, promptly reporting any discrepancies between the inventory listing and actual stock on the shop shelves.
  • Maintained the visual appeal of merchandise, ensuring an organized and neat appearance throughout the store.
  • Addressed customer complaints professionally and diplomatically, ensuring swift resolution and customer satisfaction.
  • Orchestrated the setup of eye-catching promotional displays and actively participated in store events to enhance brand visibility.
  • Proactively promoted the shop and its products, leveraging every opportunity to engage with customers.
  • Provided daily tracking and comprehensive reporting to the shop manager, contributing to informed decision-making.
  • Actively highlighted special promotions to customers, boosting awareness and driving increased sales.
  • Ensured timely restocking of sales areas, optimizing product availability for customer convenience.
  • Offered expert advice to customers regarding products, showcasing in-depth knowledge and enhancing the overall customer experience.

OSCAR Assistant Supervisor

Karma Kidz
01.2013 - 01.2014
  • Supervise school children during the afternoons, Organise afternoon activities for the children 5 to 12 years, Assist the children with homework, Monitor and supervise children's play to ensure their safety and well-being

2IC Retail Assistant

Postie Plus (Westgate)
01.2007 - 01.2009
  • Managed cash registers efficiently, including the accurate cashing up and completion of paperwork at the commencement and conclusion of each shift.
  • Played a key role in the training of new staff, actively contributing to their onboarding and ongoing development.
  • Provided exceptional customer service by assisting in the selection and purchase of items, ensuring a positive shopping experience.
  • Compiled detailed sales sheets daily, meticulously recording transactions to facilitate accurate reporting.
  • Processed cash and credit card transactions with precision and efficiency, adhering to established protocols.
  • Demonstrated strict adherence to policies and procedures related to cash and stock handling, ensuring a secure retail environment.
  • Conducted regular inventory checks, promptly reporting any discrepancies between the inventory listing and actual stock on the shop shelves.
  • Maintained the visual appeal of merchandise, ensuring an organized and neat appearance throughout the store.
  • Addressed customer complaints professionally and diplomatically, ensuring swift resolution and customer satisfaction.
  • Orchestrated the setup of eye-catching promotional displays and actively participated in store events to enhance brand visibility.
  • Proactively promoted the shop and its products, leveraging every opportunity to engage with customers.
  • Provided daily tracking and comprehensive reporting to the shop manager, contributing to informed decision-making.
  • Actively highlighted special promotions to customers, boosting awareness and driving increased sales.
  • Ensured timely restocking of sales areas, optimizing product availability for customer convenience.
  • Offered expert advice to customers regarding products, showcasing in-depth knowledge and enhancing the overall customer experience.

Education

Computing and Business Administration Certificate level 3 & 4 -

Best Training
01.2004

Skills

Computer Skills: Soft Skills:

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Self-motivated and hardworking team player
  • Friendly personality with excellent customer engagement skills
  • Strong work ethic with a desire to succeed
  • Smart and presentable appearance
  • Polite and helpful manner
  • Confident communication skills
  • Eager and willing to learn
  • Positive attitude
  • Confidence and articulateness in communication
  • Persuasive with good influencing skills

References

Available on Request

Timeline

Store Manager

Postie Plus (Glenfield & North West)
01.2022 - 03.2023

Senior Sales Assistant

Postie Plus (West City)
07.2017 - 07.2019

Customer Service Officer

Kiwibank/New Zealand Post Shop
01.2016 - 01.2017

Reliever

Living and Learning Centre
01.2015 - 01.2016

Retail Assistant (2IC on Sunday & Monday)

Postie Plus (Downtown)
01.2013 - 01.2015

OSCAR Assistant Supervisor

Karma Kidz
01.2013 - 01.2014

2IC Retail Assistant

Postie Plus (Westgate)
01.2007 - 01.2009

Computing and Business Administration Certificate level 3 & 4 -

Best Training

Similar Profiles

CREATE PROFILE
Releshni Singh