Summary
Overview
Work History
Education
Skills
References
Key Qualifications
Timeline
Generic

Prabashni Devi Chand

Mangere

Summary

Seeking a position that will benefit from my customer service experience. To obtain a customer service management position where I can effectively utilize my expertise in customer relations and staff leadership. To use positive interaction skills where my 9 years' experience can improve the customer satisfaction.

Overview

17
17
years of professional experience

Work History

Shift Manager

McDonalds
Auckland, New Zealand
06.2008 - Current
  • Run Shifts daily
  • Ensure Stock is sufficient for the entire day
  • Monitor sales, labour, and waste
  • Achieve sales targets
  • Prepare shift schedules / plans and maintain inventory levels to maximize productivity
  • Providing great customer service and resolve customer related issues
  • Train and develop employees on proper food handling and safety related procedures for McDonalds
  • Always maintained complete restaurant cleanliness at all times
  • Communicating effectively and giving feedback to staff to ensure targets are met
  • Ensuring correct procedures and policies are being followed by all team members
  • Create safe environment by ensuring health and safety policies are being followed

Education

Basic Shift Management Programme - Level 4

01.2011

Supervisors Course -

01.2010

Food and Beverage Service -

01.2004

Front Office Operations -

01.2004

Skills

  • Food and Beverage Service
  • Front Office Operations
  • Basic Shift Management Programme
  • Supervisors Course
  • Strong leadership skills
  • Manage Health and Safety
  • Staff development
  • Process improvements
  • Customer focused
  • Financial administration
  • Employee relations
  • Scheduling maintenance tasks
  • Customer complaints handling
  • Managing high volume shifts

References

  • Peter Parusamula, Restaurant Manager, McDonalds, 0276650367
  • Rajesh Kumar Bhuva, Restaurant Manager, McDonalds, 0211258777
  • Kamala Subramoney, Senior Manager, McDonalds, 09 2960568

Key Qualifications

  • Food and Beverage Service (2004)
  • Front Office Operations (2004)
  • Basic Shift Management Programme (Level 4) 2011
  • Supervisors Course (2010)
  • Strong leadership skills
  • Manage Health and Safety
  • Staff development
  • Process improvements
  • Customer focused
  • Financial administration
  • Employee relations
  • Scheduling maintenance tasks
  • Customer complaints handling
  • Managing high volume shifts

Timeline

Shift Manager

McDonalds
06.2008 - Current

Basic Shift Management Programme - Level 4

Supervisors Course -

Food and Beverage Service -

Front Office Operations -

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Prabashni Devi Chand