Prabath Wijerathna
Auckland,New Zealand
Summary
I am looking for a challenging new opportunity to further develop my skills as a sales consultant.
I am a highly capable Sales & Marketing Consultant with 10 years of extensive experience including 9 years of GCC experience in major travel companies, Adept at building strong client relationships, driving revenue growth, and delivering exceptional customer experiences. Proven ability to exceed sales targets, resolve customer issues efficiently, and foster brand loyalty. Passionate about problem-solving, communication, and creating seamless customer journeys. I am a highly organized individual which allows me to offer clients arrangements that suit both their financial limitations and meet their leisure or business expectations.
Sales and marketing professional with extensive experience in creating and executing successful marketing strategies. Known for strong team collaboration and achieving results, adaptable to changing market needs. Key skills include market analysis, campaign management, and customer relationship building, making reliable and versatile team member.
Overview
15
15
years of professional experience
1
1
Certification
Work History
SENIOR SALES & MARKETING CONSULTANT
H.I.S TRAVEL AND TOURISM LLC
01.2024 - Current
- Company Overview: IATA
- Managed relationships among corporate Companies as well as contracted travel agencies, airlines, car rentals and hotels
- Maintained productivity in fast-paced environment, juggling multiple works simultaneously
- Conducted sales presentations and product demonstrations to close deals
- Collaborated with the sales team to implement customer engagement strategies
- Supervised and investigated as well as provided resolutions of internal and external client complaints
- Managed a high volume of customer inquiries via phone, email, and live chat
- Trained and developed the team members expertise related to Travel by creating effective communication
- Maintained detailed records in CRM software, tracking sales and customer interactions
- Created the right environment by recognizing and celebrating team members contributions
- Lead by example in behaviours, attitude and performance
- Demonstrate business sense with forward planning
- Provided exceptional customer service and ensuring client satisfaction
- Created and managed digital marketing campaigns, including social media and email marketing
- Analysed the market and re-focused business initiatives in response to any market changes
- IATA
- Achievement: Gained expertise in customer service and sales with a proven record of accomplishment of meeting or exceeding expectations
SALES EXECUTIVE
NINAWA TOURS
01.2015 - 01.2018
- Managed relationships among corporate as well as contracted travel agencies, airlines, car rentals and hotels
- Booked travel reservations and created associated expense reports for multiple client accounts
- Identified new business opportunities and established strong client relationships
- Analysed the market and re-focused business initiatives in response to any market changes
- Negotiated contracts and closed deals to achieve or exceed sales targets
- Work with Amadeus System and Galileo System
SALES & TRAVEL EXECUTIVE
MOULANA TRAVELS (PTY) LIMITED
01.2012 - 01.2015
- Company Overview: IATA
- Oversaw the process of travel planning for clients and ensured that they experienced the best trip possible
- Worked directly with the public and conversed with clients to determine the best possible travel destinations, transportation arrangements, and accommodations for a client's particular needs
- IATA
Trainee Sales Executive
Win Line Travels (Pty) Limited
01.2010 - 01.2012
Education
DIploma - Reservations Sales Marketing Airport Operations & Cargo, Travel & Tourism
International Airline Ticketing Academy
01.2010
Diploma - Amadeus Reservations System
International Airline Ticketing Academy
01.2010
Skills
- Excellent Communication and Presentation
- Complex Problem Solving and Troubleshooting
- Customer Satisfaction
- Planning Management and Travel Arrangement
- Customer Relationship Management
- Risk Identification and Management
- Collaborative, Hands-On Team Leadership
- Target market identification
- Sales presentations
- Marketing analytics
- Competitive analysis
- CRM software
- Web analytics
- Multicultural marketing
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
Professional English speaker
Qualifications And Training
- Diploma in Reservations Sales Marketing Airport Operations & Cargo, International Airline Ticketing Academy, 2009-2010
- Diploma in Amadeus Reservations System, International Airline Ticketing Academy, 2009-2010
Migration Status
Authorized to work full-time for any New Zealand Employer under New Zealand Work Visa scheme.
Profile Snapshot
- Senior Sales & Marketing Consultant, H.I.S Travel and Tourism LLC (IATA), UAE, 01/01/18, 12/31/24
- Sales Executive, Ninawa Tours, UAE, 01/01/15, 12/31/18
- Sales & Travel Executive, Moulana Travels (Pvt) Limited (IATA), Sri Lanka, 01/01/12, 12/31/15
- Trainee Sales Executive, Win Line Travels (Pvt) Limited, Sri Lanka, 01/01/10, 12/31/12
Certification
- SriLanka & UAE Driver's License
Timeline
SENIOR SALES & MARKETING CONSULTANT
H.I.S TRAVEL AND TOURISM LLC
01.2024 - Current
SALES EXECUTIVE
NINAWA TOURS
01.2015 - 01.2018
SALES & TRAVEL EXECUTIVE
MOULANA TRAVELS (PTY) LIMITED
01.2012 - 01.2015
Trainee Sales Executive
Win Line Travels (Pty) Limited
01.2010 - 01.2012
Diploma - Amadeus Reservations System
International Airline Ticketing Academy
- SriLanka & UAE Driver's License
DIploma - Reservations Sales Marketing Airport Operations & Cargo, Travel & Tourism
International Airline Ticketing Academy
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