PRABH CHAWLA
Wellington,WGN
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
9
9
years of professional experience
Work History
Multi-Site Manager
Bigsave Furniture
Wellington
12.2022 - 03.2024
- Established procedures for efficient handling of customer inquiries received via phone calls or emails from different locations.
- Implemented quality assurance processes across all sites in order to guarantee consistent delivery of services.
- Resolved customer complaints in a timely manner by addressing their concerns directly or escalating them as needed.
- Monitored staff performance, identified areas for improvement and provided feedback.
- Organized team-building activities for staff members across multiple sites in order to promote collaboration and foster a positive work environment.
- Conducted regular performance reviews to ensure employees were meeting expectations.
- Conducted regular meetings with site managers to review progress, discuss issues and devise new strategies.
- Prepared monthly forecasts based on current trends in sales volumes at each site.
- Inspected properties regularly to identify deficiencies and schedule repairs.
Store Manager
BigSave Furniture
06.2018 - 11.2022
- Successfully led and supervised a staff of 6 FTE's, resulting in a record-breaking sales amounting to $3.5 million and elevating the Gross Margin to 35%
- Successfully maintained optimal expense control to meet budgetary goals of 300k, ensuring cost-effectiveness in areas such as staff overtime, freight charges, and waste elimination.
- Demonstrated the benefits of upselling through engaging demos, resulting in improved sales growth of bedding products
- Provided guidance and instruction to team members on how to successfully navigate the sales cycle, handle objections professionally, and resolve customer disputes.
- Strengthened workflow and productivity by effectively managing, hiring and developing top-tier talent.
Lodge Manager
Walmsley Lodge Motel
05.2016 - 11.2017
- Efficiently handled the management of booking.com, Agoda, and Expedia portals.
- Effectively monitored and maintained high levels of customer satisfaction.
- Maintained accurate records of business expenses, wages, and other financial transactions while ensuring staff compliance with requirements
- Maintained a consistently high occupancy rate
- Monitored inventory levels of amenities such as linens, toiletries, cleaning supplies.
- Established relationships with local businesses in order to promote tourism opportunities at the lodge.
Merchandiser
Countdown ARDC, Mangere
08.2015 - 05.2016
- Established processes for tracking damaged goods returns from retail outlets.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Printed labels and tags for for-sale merchandise.
Retail Assistant
The Bottle-O, Great North road, Auckland
01.2015 - 10.2015
- Rang up purchases accurately on the point-of-sale system.
- Adhered to strict safety regulations such as adhering to fire exits, emergency procedures and health and safety policies.
- Operated cash registers efficiently during peak hours of business.
- Utilized problem solving techniques when faced with challenging situations.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Attended team meetings regularly for updates on new products, promotions or services offered by the store.
Education
Post Graduate diploma in Retail Management -
New Zealand Career College
04.2015
Bachelor of Commerce -
Guru Nanak Dev University
04.2013
Skills
- Key Performance Indicators
- Sales management
- Staff Development
- Cost Control
- Asset Management
- Compliance Monitoring
References
References available on request.
Timeline
Multi-Site Manager
Bigsave Furniture
12.2022 - 03.2024
Store Manager
BigSave Furniture
06.2018 - 11.2022
Lodge Manager
Walmsley Lodge Motel
05.2016 - 11.2017
Merchandiser
Countdown ARDC, Mangere
08.2015 - 05.2016
Retail Assistant
The Bottle-O, Great North road, Auckland
01.2015 - 10.2015
Post Graduate diploma in Retail Management -
New Zealand Career College
Bachelor of Commerce -
Guru Nanak Dev University
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