Prabhani Koshika
Cambridge,WKO
Summary
Accomplished Store Manager with a proven track record at Sapidro Bakers And Restaurant, enhancing customer satisfaction and streamlining operations. Excelled in customer service and problem-solving, achieving significant improvements in customer relations and operational efficiency. Skilled in multitasking, organization, and leveraging industry tools, demonstrating a commitment to excellence and continuous professional development.
Overview
7
7
years of professional experience
Work History
Store Manager
Sapidro Bakers And Restaurant
01.2021 - 04.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Management Trainee
N C P Construction Privet Limited
01.2018 - 01.2021
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
Management Trainee Intern
Global Engineering Privet Limited
04.2017 - 12.2017
- Improved project management abilities with hands-on experience in planning, execution, and monitoring tasks.
- Expanded industry knowledge by attending relevant workshops, seminars, and networking events as part of ongoing professional development efforts.
- Gained proficiency in industry tools and software to enhance productivity and streamline workflows.
- Prepared detailed reports on project progress, performance metrics, and key accomplishments for management review.
Education
High School Diploma -
Win-Stone Campus
Nugegoda, Sri Lanka01.2021
Bachelor of Science - Business Management
Cardiff Metropolitan University
United Kindom11.2017
High School Diploma -
National Institute Of Business Management
Colombo, Sri Lanka03.2015
High School Diploma -
National Institute Of Business Management
Colombo, Sri Lanka03.2014
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
Timeline
Store Manager
Sapidro Bakers And Restaurant
01.2021 - 04.2024
Management Trainee
N C P Construction Privet Limited
01.2018 - 01.2021
Management Trainee Intern
Global Engineering Privet Limited
04.2017 - 12.2017
High School Diploma -
Win-Stone Campus
Bachelor of Science - Business Management
Cardiff Metropolitan University
High School Diploma -
National Institute Of Business Management
High School Diploma -
National Institute Of Business Management
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