Overview
Work History
Education
Skills
Languages
Timeline
Generic

Prabhjeet Kaur Dhalla

Wellington

Overview

7
7
years of professional experience

Work History

Crew Member

Zambrero
11.2023 - Current
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.

Customer Service Representative

Dairy Shop
04.2022 - 07.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Housekeeper

Boxhill Motel
01.2019 - 12.2020
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.

Crew Member

Burger King
02.2017 - 10.2018
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.

Education

Diploma In Nail Art - Nail Technician

ICS
Rampura Phul Punjab
10.2023

Diploma in Information Technology

NCBT
Auckland, AUK
02.2018

B.sc IT - Computing

Punjab Technical University
Bathinda
04.2012

Skills

  • System Administration
  • System Monitoring

Languages

English
Professional Working
Punjabi
Professional Working

Timeline

Crew Member

Zambrero
11.2023 - Current

Customer Service Representative

Dairy Shop
04.2022 - 07.2023

Housekeeper

Boxhill Motel
01.2019 - 12.2020

Crew Member

Burger King
02.2017 - 10.2018

Diploma In Nail Art - Nail Technician

ICS

Diploma in Information Technology

NCBT

B.sc IT - Computing

Punjab Technical University

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Prabhjeet Kaur Dhalla