Prabhjeet Kaur Dhalla
Wellington
Overview
7
7
years of professional experience
Work History
Crew Member
Zambrero
Wellington, WGN
11.2023 - Current
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
Customer Service Representative
Dairy Shop
Wellington, WGN
04.2022 - 07.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Housekeeper
Boxhill Motel
Wellington, WGN
01.2019 - 12.2020
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Crew Member
Burger King
Auckland, AUK
02.2017 - 10.2018
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Education
Diploma In Nail Art - Nail Technician
ICS
Rampura Phul Punjab 10.2023
Diploma in Information Technology
NCBT
Auckland, AUK02.2018
B.sc IT - Computing
Punjab Technical University
Bathinda 04.2012
Skills
- System Administration
- System Monitoring
Languages
English
Professional Working
Punjabi
Professional Working
Timeline
Crew Member
Zambrero
11.2023 - Current
Customer Service Representative
Dairy Shop
04.2022 - 07.2023
Housekeeper
Boxhill Motel
01.2019 - 12.2020
Crew Member
Burger King
02.2017 - 10.2018
Diploma In Nail Art - Nail Technician
ICS
Diploma in Information Technology
NCBT
B.sc IT - Computing
Punjab Technical University