Prabhjot Kaur
Whangarei,NTL
Summary
Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue.
Overview
10
10
years of professional experience
Work History
Front of House Supervisor
Khane Bahar Indian Restaurant
07.2021 - Current
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Increased efficiency by streamlining Front of House operations and implementing effective time management strategies.
- Reduced staff turnover by fostering a positive work environment and offering ongoing training opportunities.
- Ensured seamless guest experiences by coordinating with Back of House staff to facilitate smooth communication between departments.
- Maintained high-quality food and beverage offerings for guests through rigorous quality control measures and regular menu updates.
- Managed reservations, table assignments, and seating plans to maximize restaurant capacity and minimize wait times for guests.
- Developed strong relationships with customers, resulting in repeat business and word-of-mouth referrals.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Monitored daily cash handling procedures to reduce discrepancies while maintaining accurate financial records for the establishment.
- Assisted in creating marketing materials to promote the restaurant''s brand image and drive increased foot traffic from both local residents and tourists alike.
- Acted as a liaison between Front of House and Back of House departments, ensuring clear communication for seamless service delivery.
Customer Service Representative
Caltex Service Station
10.2020 - 07.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Medical Representative
Sano Med
01.2014 - 07.2018
- Increased patient engagement by developing personalized medical presentations and informative materials.
- Improved product knowledge for team members through regular training sessions and workshops.
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Managed territory efficiently, effectively prioritizing visits to key healthcare providers and facilities.
- Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
- Demonstrated comprehensive product expertise during sales calls, addressing client questions with confidence and authority.
- Conducted market research on competitor products and services, informing tailored sales pitches and strategies.
- Participated in industry conferences and events, showcasing company products to a wider audience of potential clients.
Education
Bachelor of Science - Science Education
Punjab University
Chandigarh04.2010
Skills
- Staff Supervision
- Restaurant Operations
- Performance Evaluation
- Food costs
- Health department inspections
- Task Delegation
- Reservation Management
- Quality Control
- Upselling strategies
- Social Media Marketing
- Quality Standards
- Workplace Safety
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Front of House Supervisor
Khane Bahar Indian Restaurant
07.2021 - Current
Customer Service Representative
Caltex Service Station
10.2020 - 07.2021
Medical Representative
Sano Med
01.2014 - 07.2018
Bachelor of Science - Science Education
Punjab University
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