Prabhleen Kaur
Auckland
Summary
Dedicated to streamlining operations and reducing costs, this strong leader and problem-solver is committed to promoting organizational efficiency. With extensive experience in the retail industry, possesses a deep understanding of customer service and its importance. As a solid team player, has an outgoing and positive demeanor that allows for easy establishment of rapport with clients. Motivation lies in maintaining customer satisfaction and making valuable contributions to the success of the company.
Overview
7
7
years of professional experience
Work History
Member Services Representative
Vancity Credit Union
04.2022 - 02.2024
- Using T24, Power BI, and CRM software efficiently.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Performing member transactions consistent with established standards so that a high level of quality service delivery is achieved.
- Fully leverage and utilize the technical systems available so that the service experience for the member is efficient and seamless.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Appliance Sales Specialist
Best Buy
01.2022 - 05.2022
- Explained benefits and features of warranty programs, resulting in consistent add-on sales
- Maintained product knowledge to assist and educate customers on options available.
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
- Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
Store Manager
H.R. Petro Services
04.2020 - 12.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
Assistant Store Manager
Mobil Gas Station
01.2019 - 11.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Head Cashier
Home Depot
05.2017 - 01.2019
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
Education
PG Diploma in Business Administration Management -
Sprott Shaw College
04.2019
Bachelor's in Commerce -
GNDU
04.2016
Skills
- Interpersonal Communication
- Planning and Coordination
- Good Telephone Etiquette
- Problem-Solving
- Flexible and Adaptable
- Financial Transactions
- Complaint Handling
- Account Management
Timeline
Member Services Representative
Vancity Credit Union
04.2022 - 02.2024
Appliance Sales Specialist
Best Buy
01.2022 - 05.2022
Store Manager
H.R. Petro Services
04.2020 - 12.2021
Assistant Store Manager
Mobil Gas Station
01.2019 - 11.2019
Head Cashier
Home Depot
05.2017 - 01.2019
PG Diploma in Business Administration Management -
Sprott Shaw College
Bachelor's in Commerce -
GNDU
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