PRABHLEEN KAUR
Rotorua,BOP
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Retail worker with focus on delivering customer satisfaction and maintaining accurate cash handling procedures. Proven ability to work collaboratively within team and adapt to dynamic retail environments.
Security professional with proven track record in minimizing asset loss and enhancing safety protocols.
Overview
5
5
years of professional experience
Work History
Loss Prevention Officer
The Warehouse Group
04.2024 - Current
- Monitored store premises to prevent theft and ensure safety protocols.
- Conducted regular audits of inventory and equipment for accuracy and compliance.
- Collaborated with team members to develop loss prevention strategies and enhance security measures.
- Trained staff on security procedures, improving overall awareness and response to incidents.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
Team Member
Burger King
03.2024 - Current
- Collaborated with team members to ensure efficient workflow and task completion.
- Assisted in maintaining inventory levels through accurate tracking and reporting.
- Supported customer service initiatives by addressing inquiries and resolving issues promptly.
- Participated in training sessions to enhance product knowledge and operational skills.
- Operated register to process payments and collect cash payment for order totals.
Team Member
Artisan Cafe & Coffee House
01.2025 - 04.2025
- Executed daily tasks independently, adapting quickly to changing priorities and demands.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
ICT Customer Support and Mobile Technician
Classic Mobiles
12.2022 - 05.2024
- Diagnosed and repaired mobile devices, ensuring optimal functionality and performance.
- Executed software updates and troubleshooting procedures for diverse mobile technologies.
- Collaborated with team members to streamline repair processes and enhance service efficiency.
- Developed documentation for repair processes, improving knowledge sharing within the team.
- Managed appointment scheduling efficiently, maximizing productivity while maintaining high levels of customer satisfaction.
ICT Customer Support and Technician
Smart Mobiles
11.2020 - 12.2022
- Diagnosed and resolved technical issues for smartphones, enhancing customer satisfaction and retention.
- Performed software updates and installations, ensuring devices operated at optimal performance levels.
- Collaborated with team members to streamline repair processes, reducing turnaround time for service requests.
- Trained junior technicians on troubleshooting techniques and repair protocols, fostering a collaborative work environment.
ICT Customer Support Representative
OmniTech
10.2020 - 11.2020
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Collaborated with cross-functional teams to streamline support processes and improve response times.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Supported sales efforts by offering knowledgeable insights into product offerings during upselling opportunities.
- Analyzed customer feedback trends to identify areas for service enhancement and implement solutions.
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
Education
Graduate Diploma - Cyber Security Level 7
Toi Ohomai Institute of Technology
Rotorua, NZ07-2020
Skills
- Loss prevention stratagies
- Security protocols
- Incident documentation
- Theft detection
- Customer feedback analysis
- Incident response
- Theft prevention
- Evidence collection
- Customer service support
- CCTV systems
Visa Status
Permanent Residency NZ
Timeline
Team Member
Artisan Cafe & Coffee House
01.2025 - 04.2025
Loss Prevention Officer
The Warehouse Group
04.2024 - Current
Team Member
Burger King
03.2024 - Current
ICT Customer Support and Mobile Technician
Classic Mobiles
12.2022 - 05.2024
ICT Customer Support and Technician
Smart Mobiles
11.2020 - 12.2022
ICT Customer Support Representative
OmniTech
10.2020 - 11.2020
Graduate Diploma - Cyber Security Level 7
Toi Ohomai Institute of Technology