Prachi Malhotra
Christchurch,CAN
Summary
Highly motivated and dedicated professional with a passion for utilizing strong administrative abilities to contribute to company success and growth. Efficiently manages multiple tasks and projects independently, ensuring smooth operations and timely completion. Exceptional interpersonal skills, engaging customers effectively and providing valuable support to staff through extensive clerical knowledge and skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Line Associate
No. 1 Currency Fexco Pacific
06.2023 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries
- Collected deposits or payments and arranged for billing
- Promoted available products and services to customers during service, account management and order calls
- Assisted customers with inquiries and resolved issues, contributing to increased loyalty and repeat business.
- Adapted quickly to changes in-store operations or policies while maintaining outstanding performance standards.
- Collaborated with other departments within the store to ensure seamless communication regarding products or services offered.
- Implemented promotional displays at the front line, increasing product visibility and driving sales growth.
- Trained new employees
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Student Nurse Intern
SGRD Hospital
09.2019 - 03.2023
- Company Overview: Amritsar, India
- Collaborated with staff members to facilitate quality care
- Monitored patient status and reported update to senior medical staff
- Maintained safe and comfortable environment for each patient
- Observed patient care and assessed feedback to deliver ongoing quality care
- Cared for patient caseload under direction of physician and nursing staff
- Built rapport with patients' family members and support system
- Observed medical procedures to advance nursing knowledge and prepare for more challenging experiences
- Amritsar, India
Operations Coordinator
Astrohelp.Guru
09.2020 - 04.2021
- Resolved customer problems personally, responding to inquiries and complaints
- Daily social media handling
- Admin work, look through backend payments and solving issues
Business Development and Marketing Intern
Leadsflick
11.2020 - 12.2020
- Managed phones calls, social media handling post
- Driving traffic to website
Sales and Marketing Intern
Shine Projects
09.2020 - 10.2020
- Participated in sales meetings by taking notes and providing feedback and follow-up for senior personnel
- Set and achieved targeted objectives and goals, increasing sales
- Received letter of recommendation from head of the company
Business Development and Marketing Intern
Mandatory Trendz
07.2020 - 08.2020
- Managed phones, triaged emails and performed social media marketing
- Successfully done sales of products
Office Assistant
Ashoka
01.2017 - 09.2018
- Company Overview: Trading company, India
- Maintained organization goals
- Promoted services and products on social media platforms
- Assisted in sales and administrative services
- Trading company, India
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Conducted regular inventory checks of office supplies, anticipating and ordering necessary items before depletion to avoid work disruptions.
Education
DIPLOMA - NURSING MEDICAL
Shri Guru Ram Das University Of Health Sciences And Research
03.2023
BACHELORS OF COMMERCE - COMMERCE
Delhi University
07.2019
Skills
- Customer service skills
- Quick adaptability
- Critical thinker
- Strong work ethic
- Open to learning something
- Responsible& Punctual
- Responding to Difficult Customers
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Transaction Processing
- Data Entry
- High IT literacy
- MS office
References
Available upon request
Certification
Financial Marketing B2C By Shine project
Compliance course by Fexco Pacific LTD
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
English
Native or Bilingual
Timeline
Front Line Associate
No. 1 Currency Fexco Pacific
06.2023 - Current
Business Development and Marketing Intern
Leadsflick
11.2020 - 12.2020
Operations Coordinator
Astrohelp.Guru
09.2020 - 04.2021
Sales and Marketing Intern
Shine Projects
09.2020 - 10.2020
Business Development and Marketing Intern
Mandatory Trendz
07.2020 - 08.2020
Student Nurse Intern
SGRD Hospital
09.2019 - 03.2023
Office Assistant
Ashoka
01.2017 - 09.2018
BACHELORS OF COMMERCE - COMMERCE
Delhi University
Financial Marketing B2C By Shine project
Compliance course by Fexco Pacific LTD
DIPLOMA - NURSING MEDICAL
Shri Guru Ram Das University Of Health Sciences And Research
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