Prachi Wayal
Auckland,AUK
Summary
Enthusiastic and customer-focused professional with over 10 years of experience in client relations, problem-solving, and service coordination. Passionate about providing exceptional customer service, maintaining product quality, and creating a welcoming experience. Adept at teamwork, multitasking, and working in fast-paced environments. Excited to bring a positive attitude and commitment to excellence to the team.
Overview
12
12
years of professional experience
Work History
Customer Support & Operations Assistant
Dance Worx- Bollywood Dance School
Auckland , New Zealand
12.2024 - Current
- Provided exceptional customer service by handling enquiries via phone, email, and in-person, ensuring a seamless experience for students and parents.
- Assisted with class registrations, scheduling, and maintaining student records to ensure smooth operations.
- Managed front desk operations, greeted visitors, and addressed customer concerns professionally.
- Processed payments, maintained financial records, and handled invoicing for class fees and merchandise.
- Coordinated with instructor and staff to organize events, workshops, and performances.
- Maintained a clean and welcoming studio environment, ensuring all operational needs were met.
- Supported marketing efforts by assisting in social media updates and promotional activities.
Sr. Client Coordinator
Turner Project Management Company
02.2023 - 08.2024
- Managed client relationships, ensuring satisfaction by addressing expectations and maintaining clear
communication. - Conducted regular meetings with stakeholders to coordinate and resolve concerns proactively.
- Collaborated with internal teams to deliver projects on time and within budget, showcasing exceptional
organizational skills. - Ensured stakeholder requirements were met and exceeded, fostering trust and reliability.
- Maintained a positive attitude, appreciating the impact on personal happiness and success, and consistently brought a high level of energy and commitment to work.
Client Service Representative
Apices Studio Pvt Ltd
12.2018 - 12.2022
- Interfaced directly with clients to gather feedback, ensuring that project goals were aligned with
expectations. - Effectively led teams, distributed tasks, and ensured deliverables were met, maintaining a customer-first
approach. - Resolved customer issues by providing timely solutions, demonstrating problem-solving and relationship-
building expertise. - Invoicing clients as per the project requirement and delivery.
- Provide optimal solutions for customers while identifying opportunities to upsell additional services.
Customer Management
Satish Ahuja Architect & Associates
06.2015 - 03.2018
- Coordinated with clients and internal teams to ensure smooth execution of projects, emphasizing regular
updates and customer satisfaction. - Regularly reviewed and updated designs based on client feedback, ensuring their needs were prioritized.
- Conducted site visits with senior architects to assess project progress, quality, and site-specific
Requirements. - Formatted, printed, and finalized drawing sheets for project submissions and client presentations,
maintaining a professional and polished presentation.
Jr. Coordinator
icreate Design Consultant
05.2013 - 05.2015
- Conducted site visits with senior team leads to assess service satisfaction, quality of support, and
client-specific requirements. - Prepared and finalized documentation for client reviews and team meetings, ensuring clear and professional
presentation of service reports. - Generated and processed invoices for customer service invoice and support packages.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Education
Bachelor of Architecture -
Bharati Vidyapeeth College of Architecture
10-2014
Skills
- Customer service excellence – friendly and approachable, with strong interpersonal skills
Team Collaboration – Works well in a team to maintain high service standards - Attention to detail – ensures product freshness, quality, and store presentation
- Adaptability – Thrives in fast-paced environments with a flexible approach
- Communication skills – clear and effective in assisting customers and handling inquiries
- Organizational Skills – Maintains a clean, efficient, and well-stocked environment
Technical Proficiency
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Adobe Photoshop & AutoCAD (drafting softwear)
Timeline
Customer Support & Operations Assistant
Dance Worx- Bollywood Dance School
12.2024 - Current
Sr. Client Coordinator
Turner Project Management Company
02.2023 - 08.2024
Client Service Representative
Apices Studio Pvt Ltd
12.2018 - 12.2022
Customer Management
Satish Ahuja Architect & Associates
06.2015 - 03.2018
Jr. Coordinator
icreate Design Consultant
05.2013 - 05.2015
Bachelor of Architecture -
Bharati Vidyapeeth College of Architecture
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