Pradeep Kodituwakku
Auckland,New Zealand
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Operations Manager
D S Mann Solutions Limited
01.2022 - 03.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Customer Service Manager
Stress Free Movers Limited
06.2021 - 01.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Storage Consultant / Assistant Branch Manger
STORAGE KING
06.2019 - 05.2021
- Managed office operations to ensure efficiency and productivity; assisted with the production of marketing collateral, ordered office supplies
- Managed accounts receivable/payable and reconciled accounts managed petty cash
- Involved in maintaining records of banking transactions
- Managed to the facility alone on weekends and when manger away
- Train the new consultant
- Coordinated with procurement & transportation of materials to the factory premises
- Managed daily administration, maintained all office equipment, files and records
- Monitored calls to ensure positive customer experience and provide direct feedback on observed performance
- Check the facility maintenance and if something wrong in the facility contact contractor and sorting the issue.
Assistant Branch Manager
ECO TRAVELS
06.2017 - 05.2019
- Assist the Retail Store Manager in planning and implementing strategies to attract customers
- Coordinate daily customer service operations (e.g
- Sales processes, orders and payments)
- Track the progress of weekly, monthly, quarterly and annual objectives
- Monitor and maintain store inventory
- Evaluate employee performance and identify hiring and training needs
- Supervise and motivate staff to perform their best
- Coach and support new and existing Sales Associates
- Monitor retail operating costs, budgets and resources
- Suggest sales training programs and techniques
- Communicate with clients and evaluate their needs
- Analyze consumer behavior and adjust product positioning
- Handle complaints from customers
- Research emerging products and use information to update the store's merchandise
- Create reports, analyze and interpret retail data, like revenues, expenses and competition
- Act as our store's representative and set an example for our staff.
Travel Consultant
Eco Travels
11.2016 - 04.2017
- Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc
- Diagnose the clients' specifications and wishes and suggest suitable travel packages or services
- Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc
- Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc.)
- Collect deposits and balances
- Use promotional techniques and prepare promotional materials to sell itinerary tour packages
- Handle unforeseen problems and complaints and determine eligibility for money returns
- Attend conferences to maintain familiarity with tourism trends
- Create and update electronic records of clients
- Maintain relationships with key persons
- Keep financial statements and documents
- Reach the revenue and profit target.
Personal Banking Advisor
HongKong & Shanghai Banking Coparation
10.2014 - 06.2015
- Advise customers on bank services for their needs (e.g
- Loans and credit cards)
- Manage customer bank accounts; open, close and oversee transactions
- Resolve issues with banking services and accounts
- Refer clients to inhouse financial experts, as needed
- Reach out to potential customers to generate new business
- Present financial products and services to existing and prospective customers
- Perform administrative duties (e.g
- Entering data into banking software).
Education
New Zealand diploma in business L6 (specialize in marketing, accounting, administration & leadership) -
Aspire2 International
Auckland, Auckland07.2018
Diploma in business management level 5 -
Aspire2 International
Auckland, Auckland10.2017
Skills
- Communication skills: can convey information clearly and concisely to customers and colleagues
- Sales skills: current experience in cold calling, up-selling and add on business sales
- Customer service: proven ability to interact with high value customers (eg- xyz and abc clients) to deal with queries and solve technical problems
- Debt Management: proven ability to Manage store's accounts payable
- Staff Training: proven ability to train New Staff members
- Marketing skills: knowledge and experience in promoting and selling products and services, including market research and advertising
- Computing: experience in using computerised software ms word, excel, outlook, and powerpoint, Storman software and Amadeus Selling platform
- Leadership: energetic and ambitious and able to make plans and get things done without being directed by others
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
References
Referees available on request
Timeline
Operations Manager
D S Mann Solutions Limited
01.2022 - 03.2023
Customer Service Manager
Stress Free Movers Limited
06.2021 - 01.2022
Storage Consultant / Assistant Branch Manger
STORAGE KING
06.2019 - 05.2021
Assistant Branch Manager
ECO TRAVELS
06.2017 - 05.2019
Travel Consultant
Eco Travels
11.2016 - 04.2017
Personal Banking Advisor
HongKong & Shanghai Banking Coparation
10.2014 - 06.2015
New Zealand diploma in business L6 (specialize in marketing, accounting, administration & leadership) -
Aspire2 International
Diploma in business management level 5 -
Aspire2 International
Similar Profiles
Ma. Angela ojeda gongoraMa. Angela ojeda gongora
Recruitment Administration Coordinator at Alexander Mann SolutionsRecruitment Administration Coordinator at Alexander Mann Solutions
Deepa SaravananDeepa Saravanan
Assistant Manager at Alexander Mann Solutions (Client : Barclays)Assistant Manager at Alexander Mann Solutions (Client : Barclays)
KEVIN JOMENTOKEVIN JOMENTO
Principal Recruitment Admin Specialist at Alexander Mann SolutionsPrincipal Recruitment Admin Specialist at Alexander Mann Solutions