PRADEEP KUMAR
Auckland,AUK
Summary
Dynamic professional with a strong work ethic and proven problem-solving abilities, honed as a Night Auditor at Airport Gateway Motel. Expert in front desk operations and adept at multitasking, I enhanced customer satisfaction and retention through exceptional service and efficient transaction management, ensuring accurate financial reporting and a seamless guest experience.
Overview
3
3
years of professional experience
Work History
Night Auditor (Hotel)
Airport Gateway Motel
07.2023 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Customer Service Executive
Natural Spices & Food Stuff Trading L.L.C.
10.2021 - 03.2023
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Education
Bachelor of Science - Teaching (Physics, Chemistry, Math )
DR. BHIMRAO AMBEDKAR UNIVERSITY, AGRA
Paliwal Park, Kamla Nagar, Civil Lines, Agra, U.P.12-2015
Associate of Science -
Board of Secondary Education Rajasthan, Ajmer
FMF2+XX3, Police Lines, Ajmer, Rajasthan 30500105-2012
High School Diploma -
Board of Secondary Education Rajasthan, Ajmer
FMF2+XX3, Police Lines, Ajmer, Rajasthan 30500106-2010
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Night Auditor (Hotel)
Airport Gateway Motel
07.2023 - Current
Customer Service Executive
Natural Spices & Food Stuff Trading L.L.C.
10.2021 - 03.2023
Bachelor of Science - Teaching (Physics, Chemistry, Math )
DR. BHIMRAO AMBEDKAR UNIVERSITY, AGRA
Associate of Science -
Board of Secondary Education Rajasthan, Ajmer
High School Diploma -
Board of Secondary Education Rajasthan, Ajmer
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