Managed inventory of supplies needed for daily operations of the hotel
Ensured the safety and security of guests, employees and property assets
Implemented strategies designed to improve customer satisfaction ratings
Monitored staff performance and provided feedback to ensure quality standards were met
Assisted in resolving customer complaints and inquiries in a timely manner
Prepared reports on occupancy rates, revenue management and profitability metrics for senior management review
Handled guest complaints professionally and efficiently
Guest Service Supervisor (2 IC)
Mi-Pad Hotel
01.2022 - 05.2023
Collaborated with various departments within the hotel organization such as housekeeping, maintenance, and accounting., when needed
Monitored customer feedback to identify areas for improvement in the customer experience
Maintained accurate records of daily transactions such as room bookings, payments received, and refunds issued
Prepared detailed reports on monthly guest service activities including data analysis and recommendations for further improvements
Assisted customers with inquiries about hotel services, reservations, check-in and check-out procedures
Provided guidance and assistance to new guest service employees during onboarding process
Night Auditor/ FO Supervisor
Peppers Bluewater Resort
10.2020 - 01.2022
Assisting with the day to day running of Front Office, handling internal and external enquiries, receiving payments from departing guests, maintaining efficient operating procedures, guest services and financial audits, staff management, assisting with front office tasks
Shift Supervisor
Café Anatolia
05.2020 - 10.2020
Supervision and management of a quick service outlet, preparing meals and delivering to customers, working in conjunction with store manager, ensuring food health & safety procedures are in compliance
Food and beverage Attendant
Scenic Hotel Te Pania
07.2019 - 05.2020
Attending and serving guests, supervision of breakfast with a small team, working in conjunction with F&B Manager, shift balancing and other tasks, banquet operations, bartending and barperson duties
Food and beverage attendant
Taj Lake Palace
08.2016 - 09.2017
Attending and serving guests, trained in all operational areas of Hotel & hospitality industry