Pradhyuman Singh
Christchurch
Overview
9
9
years of professional experience
Work History
Hotel Duty Manager
Christchurch City Hotel
05.2023 - Current
- Developed and implemented hotel policies and procedures
- Oversaw the daily operations of all departments within the hotel including front desk, housekeeping, maintenance and food and beverage services
- Maintained records of guest room bookings, cancellations, payments and other information
- Provided guidance to junior staff members on how to handle difficult situations
- Conducted regular inspections of facilities to identify potential problems or areas for improvement
- Generated reports detailing occupancy rates, revenue figures, labor costs
- Managed inventory of supplies needed for daily operations of the hotel
- Ensured the safety and security of guests, employees and property assets
- Implemented strategies designed to improve customer satisfaction ratings
- Monitored staff performance and provided feedback to ensure quality standards were met
- Assisted in resolving customer complaints and inquiries in a timely manner
- Prepared reports on occupancy rates, revenue management and profitability metrics for senior management review
- Handled guest complaints professionally and efficiently
Guest Service Supervisor (2 IC)
Mi-Pad Hotel
01.2022 - 05.2023
- Collaborated with various departments within the hotel organization such as housekeeping, maintenance, and accounting., when needed
- Monitored customer feedback to identify areas for improvement in the customer experience
- Maintained accurate records of daily transactions such as room bookings, payments received, and refunds issued
- Prepared detailed reports on monthly guest service activities including data analysis and recommendations for further improvements
- Assisted customers with inquiries about hotel services, reservations, check-in and check-out procedures
- Provided guidance and assistance to new guest service employees during onboarding process
Night Auditor/ FO Supervisor
Peppers Bluewater Resort
10.2020 - 01.2022
- Assisting with the day to day running of Front Office, handling internal and external enquiries, receiving payments from departing guests, maintaining efficient operating procedures, guest services and financial audits, staff management, assisting with front office tasks
Shift Supervisor
Café Anatolia
05.2020 - 10.2020
- Supervision and management of a quick service outlet, preparing meals and delivering to customers, working in conjunction with store manager, ensuring food health & safety procedures are in compliance
Food and beverage Attendant
Scenic Hotel Te Pania
07.2019 - 05.2020
- Attending and serving guests, supervision of breakfast with a small team, working in conjunction with F&B Manager, shift balancing and other tasks, banquet operations, bartending and barperson duties
Food and beverage attendant
Taj Lake Palace
08.2016 - 09.2017
- Attending and serving guests, trained in all operational areas of Hotel & hospitality industry
Timeline
Hotel Duty Manager
Christchurch City Hotel
05.2023 - Current
Guest Service Supervisor (2 IC)
Mi-Pad Hotel
01.2022 - 05.2023
Night Auditor/ FO Supervisor
Peppers Bluewater Resort
10.2020 - 01.2022
Shift Supervisor
Café Anatolia
05.2020 - 10.2020
Food and beverage Attendant
Scenic Hotel Te Pania
07.2019 - 05.2020
Food and beverage attendant
Taj Lake Palace
08.2016 - 09.2017