PRADIP KC

Being as a Hotel Night Manager:

• Welcoming and greet guest.
• Register and guest late check - in during night.
• Deliver mail, message and also answer phone calls regarding the reservation and guest concern.
• Verify guest payment method during the time of arrival.
• Complete banking that include cash and credit card reconciliation.
• Verify all account posting , balances and also tracks hotel revenue.
• Prepare of End of Day procedure and balance of day's charge including the adjustment if needed.
• Summarize results of operation for management and also ensure emergency procedure.
• Set the wake-up calls as per guest request,
• Clean and sanitize the working areas as well as public areas.
• Responsible to handle unusual event in hotel.
• Respond guest complaints and request.
• Prepare and deliver night room service to guest.
• Reconcile all account in timely manner.
• Verifies all account posting and balances.
• Maintained a secure environment through diligent monitoring of hotel premises and strict adherence to safety protocols.

Being as a Front Desk Guest Service Agent:

• Welcome and greet guest in friendly manner.
• Managed reservation inquiries and booking adjustments, ensuring timely room availability for all guests.
• Provided exceptional service and assistance to guests upon check-in.
• Escorting and directing guest with handling the luggage.
• Communicated problem regarding guest room to housekeeping services and maintenance personnel.
• Verify the guest payment method during guest check-in and check-out.
• Verify the room rate and also ensure proper room allocation.
• Enhanced guest satisfaction by addressing concerns and providing prompt resolution.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Resolve staff and customer concern quickly and efficiently.
• Planning the menu , pricing and pax for any kind of events including banquet by communicate with kitchen department.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Increased sales through effective merchandising strategies and targeted promotions.
• Monitored sales trends to adjust pricing strategies for optimal profitability.

• Welcome and greet guest in a friendly manner.
• Answer and direct incoming calls.
• Inform guest regarding hotel rate and services.
• Make and confirm reservation for guest.
• Ensure proper room allocation.
• Register guest check in by applying right method of payment.
• Respond guest complaints , requests and emergencies.