Prageeshma Valiya Parambath
Blockhouse Bay,AUK
Summary
To be a part of a company that indulges professional growth which provides challenging and rewarding career allowing me to utilize my knowledge and skills.
Overview
15
15
years of professional experience
Work History
Crew Member
McDonald’s Queen street
2025.02 - Current
- Delivered fast, friendly, and accurate customer service in a high-volume environment.
- Handled cash, EFTPOS, and drive-thru transactions with efficiency and accuracy.
- Prepared and assembled food and beverages to McDonald’s safety and quality standards.
- Maintained cleanliness of front-of-house, kitchen, and dining areas during and after shifts.
- Collaborated with team members to meet service goals and reduce wait times during peak hours.
- Trained in food safety, hygiene protocols, and customer conflict resolution.
- Recognised as “Crew Member of the Month – March 2025” for outstanding performance and teamwork
Front Office Executive
R-Cell diagnostics & research centre
Kozhikode, India
2018.12 - 2024.05
- Responsible for handling front office reception and administration duties
- Answering phone calls and handling company enquiries, coordinating office activities, and providing good customer service.
Assistant Front Office Manager
Hotel Royal kington
Calicut, India
2015.08 - 2017.10
- Controlling and supervising front desk personnel, resolving guest issues and processing payment, addressing guest concerns and providing customer satisfaction, and communicating with management regarding employee and customer service issues.
Administrative Assistant
Way know media village
Calicut, India
2014.02 - 2015.06
- Supervising day to day operations of the administrative department and staff members, training and evaluating employees, planning, scheduling and promoting office events, and working with accounting and management team to set budgets and monitor spending.
Restaurant Hostess
IBN Battuta gate hotel
Dubai, UAE
2011.12 - 2013.12
- Greeting guests as they enter and putting them on a waiting list, providing guests with menus and answering initial questions, engaging with guests to ensure their satisfaction, responding to complaints and resolving them, and providing great customer service.
Restaurant waitress
One & only royal mirage
Dubai, UAE
2010.03 - 2011.11
- Providing excellent service and customer satisfaction, taking customer orders and delivering food and beverages, making menu recommendations and answering questions, and preparing tables for service.
Education
Bachelor’s degree(B.Sc. HM) in hotel management and catering science -
University of Calicut
Skills
- Microsoft Word
- Microsoft Excel
- Fire awareness
- First aider
- HACCP
- Customer service
Languages
5,3
<Enter your own>
- Date of Birth: 02/21/90
- Gender: Female
- Nationality: Indian
Timeline
Crew Member
McDonald’s Queen street
2025.02 - Current
Front Office Executive
R-Cell diagnostics & research centre
2018.12 - 2024.05
Assistant Front Office Manager
Hotel Royal kington
2015.08 - 2017.10
Administrative Assistant
Way know media village
2014.02 - 2015.06
Restaurant Hostess
IBN Battuta gate hotel
2011.12 - 2013.12
Restaurant waitress
One & only royal mirage
2010.03 - 2011.11
Bachelor’s degree(B.Sc. HM) in hotel management and catering science -
University of Calicut