To be a part of a company that indulges professional growth which provides challenging and rewarding career allowing me to utilize my knowledge and skills.
Overview
15
15
years of professional experience
Work History
Crew Member
McDonald’s Queen street
02.2025 - Current
Delivered fast, friendly, and accurate customer service in a high-volume environment.
Handled cash, EFTPOS, and drive-thru transactions with efficiency and accuracy.
Prepared and assembled food and beverages to McDonald’s safety and quality standards.
Maintained cleanliness of front-of-house, kitchen, and dining areas during and after shifts.
Collaborated with team members to meet service goals and reduce wait times during peak hours.
Trained in food safety, hygiene protocols, and customer conflict resolution.
Recognised as “Crew Member of the Month – March 2025” for outstanding performance and teamwork
Front Office Executive
R-Cell diagnostics & research centre
Kozhikode, India
12.2018 - 05.2024
Responsible for handling front office reception and administration duties
Answering phone calls and handling company enquiries, coordinating office activities, and providing good customer service.
Assistant Front Office Manager
Hotel Royal kington
Calicut, India
08.2015 - 10.2017
Controlling and supervising front desk personnel, resolving guest issues and processing payment, addressing guest concerns and providing customer satisfaction, and communicating with management regarding employee and customer service issues.
Administrative Assistant
Way know media village
Calicut, India
02.2014 - 06.2015
Supervising day to day operations of the administrative department and staff members, training and evaluating employees, planning, scheduling and promoting office events, and working with accounting and management team to set budgets and monitor spending.
Restaurant Hostess
IBN Battuta gate hotel
Dubai, UAE
12.2011 - 12.2013
Greeting guests as they enter and putting them on a waiting list, providing guests with menus and answering initial questions, engaging with guests to ensure their satisfaction, responding to complaints and resolving them, and providing great customer service.
Restaurant waitress
One & only royal mirage
Dubai, UAE
03.2010 - 11.2011
Providing excellent service and customer satisfaction, taking customer orders and delivering food and beverages, making menu recommendations and answering questions, and preparing tables for service.
Education
Bachelor’s degree(B.Sc. HM) in hotel management and catering science -
University of Calicut
Skills
Microsoft Word
Microsoft Excel
Fire awareness
First aider
HACCP
Customer service
Languages
5,3
<Enter your own>
Date of Birth: 02/21/90
Gender: Female
Nationality: Indian
Timeline
Crew Member
McDonald’s Queen street
02.2025 - Current
Front Office Executive
R-Cell diagnostics & research centre
12.2018 - 05.2024
Assistant Front Office Manager
Hotel Royal kington
08.2015 - 10.2017
Administrative Assistant
Way know media village
02.2014 - 06.2015
Restaurant Hostess
IBN Battuta gate hotel
12.2011 - 12.2013
Restaurant waitress
One & only royal mirage
03.2010 - 11.2011
Bachelor’s degree(B.Sc. HM) in hotel management and catering science -