Prageeth Anushka Jayasuriya
Mount Wellington,AUK
Summary
Proven communication, planning, and management skills, seeking for an administrative assistant in your company to leverage organizational and self skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service
Secure Travel Luggage Service Auckland Airport
03.2023 - Current
- Provided friendly customer service to guests and addressed concerns.
- Greeted customers and provided outstanding customer service.
- Achieved individual sales goals and customer service goals.
- Provided customers with reliable, enthusiastic and personalized customer service.
- Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
- Provided excellent customer service through communication and interpersonal skills.
- Maximized efficiency by training new employees on company procedures and best practices.
Tour Executive
Serendib Expeditions
05.2015 - 08.2022
- Handling world insight german tours
- Supervising staff
- Itinerary making
- Producing promotional material and displays
- Managing budgets
- Making presentations maintaining statistical and financial records
- Undertaking day-to-day center management and administration liaising with local businesses
- Market research
- Supplier Negotiations.
Trainee Naturalist
The Secret Yala, UHE Leisure (Pvt) Ltd
05.2015 - 04.2016
- Achieved high customer satisfaction in duties performed
- Administrative Work experience
- Managing the day-to-day Work
- Check prior booking of the Guests
- Arrange and manage tents
- Receive the Guests and welcome
- Describe the Area and Nature to the guests
- Good knowledge about the Area's fauna & flora
- Arranging Activities for Guests
- Safaris, nature trails, birding
- Collaborated with the team, departments, and clients to ensure the delivery of efficient, high-quality service
- As a member of the Secret Yala, Teamwork abilities are more important to work in a camping site
- Overall duties handling
- Assist to Senior Naturalist Manager
- Busy time help to the kitchen team
- Help stewards, to provide good services to Guests
- Concern about Guests Meal Package and Meals
- Handling Guests Inquires and comments
- Concern about Guests' requirements and facilities
- Managed set up and maintenance.
Education
MBA - Master of Applied Management
Eastern Institute of Technology
Auckland, NZ07.2024
BA(Hons) in Tourism and Travel Management (Top Up), First Class -
London Metropolitan University (UK) -conducted at Esoft Metro Campus
09.2019
Diploma in Natural Resources Management & Eco Tourism -
Open University, Nawala, Colombo
Certificate in Wild life Conservation Management -
Open University, Nawala
Diploma in Hotel Management -
Swiss Lanka Hotel School
07.2014
Certificate in Hotel Reception -
Sri Lanka Institute of Tourism and Hotel Management
06.2013
Diploma in Airline Fares/E-Ticketing, Marketing, Reservations, GDS, Cargo & Airport Operations -
International Airline Ticketing Academy
09.2012
Spoken English Course -
British Council, Colombo Sri Lanka
07.2012
English Language Course -
British council, colombo Sri Lanka
04.2012
G.C.E. Advanced Level Examination -
Asoka College, Colombo Sri Lanka
08.2011
G.C.E. Ordinary Level Examination -
Asoka College, Colombo Sri Lanka
12.2007
Skills
- Teamwork
- Problem-Solving
- Customer service
- Sales
- Leadership
- Ability to work under pressure
- Decision Making
- Customer Service Management
- Workforce Management
- Employee Training
- Personnel development
- Operations Management
- Relationship building and management
Certification
- Followed Dutch Language Basic Level, International Language Centre Colombo year 2016 (Awarded 17th October 2016)
- Japanese Language Proficiency test 2017
Languages
English
Dutch Language
Personal Information
- Date of Birth: 10/19/91
- Nationality: Sri Lankan
- Holder of a valid New Zealand driving licence
- Holder of a valid New Zealand work visa.
Disclaimer
I strongly declare that the statements mentioned in above in my resume are true and correct to the best of my knowledge and belief.
Timeline
Customer Service
Secure Travel Luggage Service Auckland Airport
03.2023 - Current
Tour Executive
Serendib Expeditions
05.2015 - 08.2022
Trainee Naturalist
The Secret Yala, UHE Leisure (Pvt) Ltd
05.2015 - 04.2016
MBA - Master of Applied Management
Eastern Institute of Technology
BA(Hons) in Tourism and Travel Management (Top Up), First Class -
London Metropolitan University (UK) -conducted at Esoft Metro Campus
Diploma in Natural Resources Management & Eco Tourism -
Open University, Nawala, Colombo
Certificate in Wild life Conservation Management -
Open University, Nawala
Diploma in Hotel Management -
Swiss Lanka Hotel School
Certificate in Hotel Reception -
Sri Lanka Institute of Tourism and Hotel Management
Diploma in Airline Fares/E-Ticketing, Marketing, Reservations, GDS, Cargo & Airport Operations -
International Airline Ticketing Academy
Spoken English Course -
British Council, Colombo Sri Lanka
English Language Course -
British council, colombo Sri Lanka
G.C.E. Advanced Level Examination -
Asoka College, Colombo Sri Lanka
G.C.E. Ordinary Level Examination -
Asoka College, Colombo Sri Lanka
- Followed Dutch Language Basic Level, International Language Centre Colombo year 2016 (Awarded 17th October 2016)
- Japanese Language Proficiency test 2017
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